12th Oct 2026 09:59
(Alliance News) - ActiveOps PLC on Monday warned financial 2028 revenue and earnings will be significantly below market expectations after the loss of a major contract.
The Reading, England-based provider of decision intelligence software for service operations said it has been notified by a major customer that it does not intend to renew its contract when it falls due next March. This reduces previously anticipated FY28 revenue by around GBP3.8 million.
"Whilst notification of this non-renewal has only just been received and details are yet to be formally agreed, the board has adopted a prudent approach and removed the associated revenue in full from its FY28 expectations," the firm said in a statement.
As a result, ActiveOps expects FY28 revenue and adjusted earnings before interest, tax, depreciation and amortisation to be "significantly" below market expectations reflecting both the potential customer loss and lower new business activity in the first half of financial 2028.
The firm put consensus for the financial year ended March 31 2028 for revenue at between GBP50.0 million to GBP56.4 million, adjusted Ebitda of GBP6.7 million to GBP9.0 million and cash of GBP26.0 million to GBP41.4 million.
In response, shares in ActiveOps plummeted 47% to 119.75 pence each in London on Monday morning.
Trading in the first half of financial 2027 is in line with expectations, the firm said. Revenue rose 21% to GBP25.3 million from GBP20.8 million, including a one-off GBP1.5 million termination receipt. Expectations for the financial year ended March 2027 remain
unchanged.
ActiveOps said consensus for the financial year ended March 2027 are for revenue of GBP47.4 million to GBP49.7 million, adjusted Ebitda of GBP5.0 million to GBP6.4 million and cash of GBP25.2 million to GBP31.6 million.
In the financial year ended March 2026, the company reported revenue of GBP45.0 million, adjusted Ebitda of GBP4.3 million and cash of GBP23.8 million.
Executive Chair, Richard Jeffery, said: "While the potential non-renewal by a major customer is a setback to our near term revenue growth, we remain strongly cash generative, with a robust balance sheet and a growing, global opportunity."
By Jeremy Cutler, Alliance News reporter
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