Update on review programme

Update on review programme 11 September 2013 Further to the Serco Group plc (Serco) announcement, on 28 August, relating toour Prisoner Escort and Custody Services contract the company today provides anupdate on the review programme. This programme is now underway, identifying any changes necessary to ourpractices, processes and procedures. We will also ensure appropriatetransparency between Serco and the customer, supported by a programme oftraining. Our Board has established a specific Committee of the Board tooversee this programme and to resolve any issues emerging from the ongoingreviews and audits, which are due to be completed by the end of November. LordGold has now been appointed as an independent third-party member of thisCommittee. Serco will provide a further update in due course. Chris Hyman, Group Chief Executive, said: "Serco is a business led by its values and built on the strength of itsreputation for integrity, and the overwhelming majority of our people work hardevery day to deliver important public services effectively. We will nottolerate poor practice and behaviour and wherever it is found we will put itright. I am delighted that someone of Lord Gold's stature and reputation hasagreed to provide independent insight to this important programme. This is anopportunity to show who we are and what we stand for. We will embed quickly andeffectively any changes needed into the way we do business and I expect Sercoto emerge stronger as a result." Ends Note to Editors Lord (David) Gold is a highly experienced and internationally respected lawyerand a life peer of the House of Lords. Previously Senior Partner at the lawfirm Herbert Smith LLP, in March 2011 he set up David Gold & Associates. Davidhas worked with many leading international companies including Rolls Royce plc,BAE Systems plc and Britannia Building Society. For further information please contact Serco: Stuart Ford, Head of Investor Relations T +44 (0) 1256 386 227 Marcus De Ville, Head of Media Relations T +44 (0) 1256 386 226 About Serco Serco is an international service company, which combines commercial know-howwith a deep public service ethos. Around the world, we improve essential services by managing people, processes,technology and assets more effectively. We advise policy makers, designinnovative solutions, integrate systems and - most of all - deliver to thepublic. Serco supports governments, agencies and companies who seek a trusted partnerwith a solid track record of providing assured service excellence. Our peopleoffer operational, management and consulting expertise in the aviation, BPO,defence, education, environmental services, facilities management, health, homeaffairs, information and communications technology, knowledge services, localgovernment, science and nuclear, transport, welfare to work and the commercialsectors.

More information can be found at www.serco.com