3rd Jan 2007 13:00
ServicePower, which offers tools that enable optimized serviceexecution across the entire service chain, today announced its fieldresource optimization solution has received "Powered by SAPNetWeaver(R)" status from SAP AG. ServicePower is one of the firstservice chain optimization vendors to achieve this prestigiousqualification, which gives current and future customers acrossmultiple industries and countries using SAP(R) solutions immediateaccess to one of the most advanced automated scheduling solutions onthe market. £ The Powered by SAP NetWeaver certification of the field resourceoptimization solution will allow seamless process and data integrationof ServicePower's automated scheduling solution, SERVICEPower, withboth the mySAP(TM) Customer Relationship Management (mySAP CRM) andmySAP ERP applications, along with tested and supported upgrades andfaster time to value for customers. £ The SAP Integration & Certification Center has certified that theServicePower field resource optimization solution properly integrateswith the SAP NetWeaver Exchange Infrastructure (SAP NetWeaver XI)component of the SAP NetWeaver platform to exchange critical data withinstances of the mySAP Business Suite family of applications and isintegrated successfully with the SAP NetWeaver Portal. £ The SERVICEPower automated scheduling solution creates andmaintains optimal service schedules to manage mobile field personnelin real-time. The ServicePower solution generates a significant returnon investment--increasing field personnel productivity by more than 10percent and reducing the cost of dispatch operations by more than 50percent. £ SERVICEPower has been interfaced with SAP solutions in the past;however, this level of certified integration takes the benefits tocustomers to the next level. The integration with SAP NetWeaver XIexpands the ability of customers to use the ServicePower softwaresolution in a more sustained fashion. £ "Any company looking to increase productivity and efficiencywithin the service chain while improving profitability and servicelevels should consider the benefits of ServicePower's automatedscheduling solution," commented Ian MacKinnon, president ServicePowerInc. "The seamless integration of ServicePower's field resourceoptimization software solution will benefit customers using mySAP CRMand mySAP ERP by providing a proven means of integrating oursolutions." £ ServicePower's Field Resource Optimization solution is powered bySAP NetWeaver. The SAP NetWeaver platform powers the mySAP BusinessSuite, SAP xApps(TM) packaged composite applications, and partnersolutions. SAP NetWeaver unifies integration technologies into asingle platform and is pre-integrated with business applications,enabling change and reducing the need for custom integration. £ About ServicePower £ ServicePower (LSE: SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK, and Europe, allow companies tolocate their directly employed field resources in particulargeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators, and retailers. ServicePower's customersinclude innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com £ SAP, SAP NetWeaver, mySAP, xApps and other SAP products andservices mentioned herein as well as their respective logos aretrademarks or registered trademarks of SAP AG in Germany and inseveral other countries all over the world. All other trademarks areproperty of their respective owners £ Note to Editors: ServicePower refers to the company andSERVICEPower refers to the product. Copyright Business Wire 2007Related Shares:
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