14th Mar 2007 12:00
ServicePower, a service chain optimization company, todayannounced that it will start an implementation project with SelectComfort Corporation. ServicePower scheduling software will help SelectComfort's Home Delivery division book delivery appointments that meetcustomer preferences and automatically build optimized schedules forSelect Comfort delivery trucks and crews. £ Select Comfort will implement ServicePower's Field ResourceOptimization solution integrated with the mySAP(TM) CustomerRelationship Management (mySAP CRM) application utilizing the SAPNetWeaver(R) platform. The Field Resource Optimization solutionrecently achieved "Powered by SAP NetWeaver" status from SAP AG. Thisimplementation builds on ServicePower's support for SAP(R) solutions. £ "Select Comfort's line of Sleep Number beds use air-chambertechnology to allow sleepers to adjust the firmness on each side ofthe bed," commented Ernie Park, CIO for Select Comfort Corporation."Because of this unique technology, these beds are delivered andinstalled by trained Select Comfort technicians. The softwaresolutions ServicePower provide will enable Select Comfort to serve ourcustomers better and maximize the efficiency of our home deliveryoperation." £ "We are very happy to be working with SAP at Select Comfort,"stated Ian MacKinnon, president of ServicePower. "Select Comfort isintent upon delivering the best possible experience to its customersand running a world class home delivery business. Our optimizationsoftware will help them achieve that goal. The benefits provided bymySAP CRM and ServicePower scheduling are incredibly powerful. SelectComfort will put that power to work on behalf of its customers." £ About ServicePower £ ServicePower (LSE: SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK, and Europe, allow companies tolocate their directly employed field resources in particulargeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators, and retailers. ServicePower's customersinclude innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com. £ SAP, mySAP, SAP NetWeaver and other SAP products and servicesmentioned herein as well as their respective logos are trademarks orregistered trademarks of SAP AG in Germany and in several othercountries all over the world. All other trademarks are property oftheir respective owners. £ Note to Editors: ServicePower refers to the company andSERVICEPower refers to the product. Copyright Business Wire 2007Related Shares:
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