1st May 2007 16:28
ServicePower, a global developer and supplier of service chainoptimization software, today announced the release ofServiceOptimizer, a re-tooled software product that maximizescompanies' efficiency and productivity by streamlining planning,scheduling, service delivery, performance & warranty management.ServicePower designed ServiceOptimizer to meet the increasing demandsof mid-to-large size corporations with thousands of field personneland the demands of the software as a service (SaaS) and outsourcingbusiness which is a rapidly growing market for ServicePower. Thissolution was developed to increase revenue, reduce cost, improvecustomer satisfaction and manage and control visibility for both thecorporations and the more than 86,000 independent servicersServicePower uses to complete jobs on our behalf. £ ServiceOptimizer excels in business environments that requirefield service personnel to meet a variety of demands. By implementingServiceOptimizer, businesses can more precisely allocate a technicianto a particular job, identify skills needed for the job, manageovertime and determine the location and parts requirements of the job.ServiceOptimizer is an existing ServicePower product that has beenre-named and re-designed to better support ServicePower's clients. £ "ServiceOptimizer has been designed to address the evolving needsof existing and future clients and better maximize the efficiency oftheir field service personnel, resulting in a more productiveworkforce, a stronger bottom line and a more satisfied customer," saidIan MacKinnon, president and CEO of ServicePower. "Our goal is toprovide products, services and software solutions that are one stepahead of our clients' demands." £ About ServicePower £ ServicePower (LSE:SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK and Europe, allow companies tolocate their directly employed field resources in specificgeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators and retailers. ServicePower's customersinclude innovative, world-leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp and Siemens. For more information, visitwww.servicepower.com. Copyright Business Wire 2007Related Shares:
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