18th Sep 2006 13:00
ServicePower, which offers tools that enable optimizedservice execution across the entire service chain, today announcedthat it has been recognized, along with GE Security, Intel, andPanasonic, by three prestigious awards programs for the jointimplementation at GE Consumer and Industrial (GECI), an industryleader in major appliance, lighting, and integrated industrialequipment, systems, and services.£ The technology solution implemented at GE Consumer andIndustrial's Appliance division includes ServicePower'sSERVICEMobility solution that integrates artificial intelligencescheduling and dispatch software, Panasonic Toughbook laptopcomputers, GE Security's automatic vehicle location system, andwireless communications technologies, while the enterprise hardwareplatform incorporates ruggedized, Intel based laptop computers withIntel Centrino mobile technology.£ The joint technology solution received its first award from M2MMagazine's United Conference Value Chain Awards Program. M2M's awardshighlight the process of combining multiple machine-to-machinetechnologies--such as device-connectivity hardware, radio modules,network service and provisioning, and application software andinfrastructure--and show how all of the various value chain elementscombine to create a winning solution for the end customer.£ Subsequently, the joint technology solution also received an awardfrom Computerworld Mobile & Wireless World's Best Practices in Mobile& Wireless Awards Program. The implementation at GECI was honored inthe Business Evolution Through Mobilizing Field Workers category,which recognizes the adoption of mobile and wireless strategies in thenontraditional mobile workforce. The joint implementation wasevaluated for the field worker's ability to connect with corporateapplications and data to get business done in a remote businessenvironment. The panel also considered increases in efficiency,service enhancement, productivity, and bottom-line return.£ The latest award is from the QUALCOMM sponsored 3G A-List AwardsProgram, which is designed to recognize innovative and successfulenterprise wireless data solutions based on third-generation CDMAstandards.£ "In all of these awards, the joint technology solution was honoredfor its demonstration of creativity and innovation and for how GECIexceeded business objectives by producing higher return on investment,lowering operating expenses, and increasing customer satisfaction,"commented Ian MacKinnon, president of ServicePower, Inc. "We areextremely proud of the work we have done at GECI, and this outstandingrecognition from so many awards programs is the icing on the cake interms of the success we have achieved on this particularimplementation along with our partners GE Security, Intel, andPanasonic."£ "The Panasonic Toughbook is a result of a shared commitment todevelop innovative and powerful ruggedized mobile solutions," saidDick Bland, Director, Global Manufacturing Industry Strategy, IntelCorporation. "By offering rugged, wireless connectivity, GE servicetechnicians have not only increased productivity, they have alsoraised customer service ratings by 3 percent."(a)£ The combination of Intel Centrino mobile technology with Toughbookreliability provides faster, more responsive scheduling of serviceappointments, better on-time delivery and first time fix rates, andimproved communication between field service technicians anddispatchers to reduce the need for more than one visit to repairappliances or units. £ (a) Source: http://www.intel.com/business/casestudies/sbp/geci.pdf £ About ServicePower £ ServicePower (LSE: SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK, and Europe, allow companies tolocate their directly employed field resources in particulargeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators, and retailers. ServicePower's customersinclude innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com/. £ Products mentioned may be trademarks or registered trademarks oftheir respective companies. Copyright Business Wire 2006Related Shares:
SVR.L