1st Feb 2007 19:55
ServicePower's Field Service Solutions (FSS) Division, a providerof Web-based, automated job scheduling, GPS tracking and navigation,and warranty claim management services for the service delivery andinstallation industries, today announced an agreement with MetaboCorporation to provide a complete warranty claim processing solution. £ "Metabo has chosen ServicePower's industry leading warranty claimsprocessing services to assist us in improving the efficiency and speedwith which we process our service partner's repair claims," statedRichard Lawson, Director of Operations, Metabo Corporation, USA. "TheServicePower Web-based applications allow our service companies tosubmit claims online, in a real-time environment, while allowingMetabo strict control over audit validations and payment release.Metabo will also benefit from ServicePower's analytics suite, whichallows management to access critical product performance data." £ "ServicePower's warranty claims processing services gives Metabothe ability to offer web-based processing and quicker payments to itsservice partners," commented Chris Smith, CEO, ServicePower FieldService Solutions. "Moving from manual claims processing to Web-basedprocessing is an exciting move we're happy to help Metabo and itsservice partners take." £ ABOUT METABO: Metabo Corporation, a leading internationalmanufacturer of professional grade portable electric power tools andabrasives for industrial, construction and welding applications, hasinternational headquarters in Nurtingen, Germany and U.S. headquartersin West Chester, Pennsylvania. The company has focused its productdevelopment on technological advancements in electronic circuitry andmechanical design, which has resulted in high performance, durableelectric power tools. The name Metabo is German for "metal-boring,"symbolic of the first tool -- a metal-boring tool -- manufactured bythe company in 1924. For more information, go to www.metabousa.com. £ About ServicePower £ ServicePower (LSE: SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK, and Europe, allow companies tolocate their directly employed field resources in specificgeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators, and retailers. ServicePower's customersinclude innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com. Copyright Business Wire 2007Related Shares:
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