4th Dec 2006 13:00
ServicePower's Field Service Solutions (FSS) Division, a providerof Web-based, automated job scheduling, GPS tracking and navigation,and warranty claim management services for the service delivery andinstallation industries, today announced that it signed an agreementwith HANNspree California, Inc. to provide service and installationnetwork management, electronic dispatch, and warranty claimsprocessing for its LCD television product line. £ HANNspree is an international manufacturer of fashionable,innovative LCD televisions, including officially licensed NBA, MLB,Disney/Disney Pixar and various other sports, fantasy, and lifestylethemed sets. "Utilizing ServicePower's electronic dispatch andwarranty claims processing technology and existing national serviceand installation network allows HANNspree to focus on its corestrengths--design and manufacturing," said Kevin Lee, executivedirector of US Logistics at HANNspree. "ServicePower enables HANNspreeto quickly provide product service and installation to its LCDcustomers across the U.S. while also providing real-time job statusand robust warranty claim information." £ "ServicePower will dispatch HANNspree service and installationrequests to our national consumer electronics network via FSS, ourWeb-based, electronic dispatch application," commented Chris Smith,CEO of ServicePower Field Service Solutions. "All warranty claims willbe filed through our Web-based claims application as well, providingHANNspree with real-time warranty information and analytics. £ About HANNspree £ HANNspree was founded in 2002 to shake-up the consumer electronicsindustry with a bold new approach to television design andmanufacturing. Applying state-of-the-art engineering techniques tovisionary design concepts, HANNspree is responsible for creating anentire new category of design-driven, lifestyle-inspired televisions.The company is headquartered in Taipei, Taiwan and maintains a U.S.sales and marketing office in San Francisco and New Jersey. VisitHANNSpree on the web at http://www.hannspree.com. £ About ServicePower £ ServicePower (LSE: SVR) offers tools that enable optimized serviceexecution across the entire service chain. The company provides themost widely used artificial intelligence based field servicescheduling application in the world. ServicePower solutions, offeredthroughout the U.S., Canada, the UK, and Europe, allow companies tolocate their directly employed field resources in specificgeographical areas and supplement their coverage with a network ofindependent, authorized servicers in other areas. The routes for boththe company's field resources and the independent servicers areoptimized by ServicePower's technology to ensure the right balancebetween service and cost. ServicePower also provides warranty chainmanagement, call center services, and analytics for manufacturers,third-party administrators, and retailers. ServicePower's customersinclude innovative, world leading companies such as Argos, Avaya, GE,Hitachi, Sanyo, Sharp, and Siemens. For more information, visitwww.servicepower.com. Copyright Business Wire 2006Related Shares:
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