21st Jun 2007 15:54
Ryanair Holdings PLC21 June 2007 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MAY 2007 Ryanair, Europe's No. 1 low fares airline, today (Thursday, 21st June 2007)released its customer service statistics for May 2007. Ryanair is committed topublishing customer service statistics which again in May confirm that Ryanairis No. 1 for Customer Service. • 90% of all Ryanair's 27,000 plus flights arrived on time. • Complaints of less than 1 (0.58) complaint per 1,000 passengers. • Mislaid baggage of less than 1 (0.36) mislaid bag per 1,000 passengers. CUSTOMER SERVICE STATISTICS MAY 2006 2007 On-time flights 87% 90% Complaints per 1,000 pax 0.49 0.58 Baggage complaints per 1,000 pax 0.39 0.36 Complaints answered with 7 days 99% 99% • Ryanair is the No. 1 on-time airline, beating Easyjet every week in 2003, 2004, 2005, 2006 and so far in 2007. Ends. Thursday, 21st June 2007 Peter Sherrard - Ryanair Pauline McAlester - Murray ConsultantsTel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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