25th May 2010 12:13
RYANAIR NO 1 Customer Service StatS - APRIL 2010
Ryanair, the world's favourite airline, today (Tuesday, 25th May 2010) published its monthly customer service statistics for April. These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.
During the month of April 2010:
·; 91% of over 32,000 Ryanair flights arrived on time.
·; Less than 1 complaint per 2,000 passengers was received.
·; Less than 1 mislaid bag claim per 3,000 passengers was received.
|
CUSTOMER SERVICE STATS APR |
2009 |
2010 |
|
On-time flights |
92% |
91% |
|
Complaints per 1,000 pax |
0.98 |
1.10* |
|
Baggage complaints per 1,000 pax |
0.38 |
0.28 |
|
Complaints answered within 7 days |
99% |
99%* |
* excludes volcanic ash disruption correspondence.
·; Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';
·; Ryanair operates Europe's youngest, greenest, cleanest fleet;
·; Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);
·; Easyjet hasn't published on-time stats since 27 April 2009 - cancelled again?
Ends. Tuesday, 25th May 2010
For further information
please contact:
Stephen McNamara Pauline McAlester
Ryanair Murray Consultants
Tel: 00 353 1 812 1271 Tel: 00 353 1 4980 300
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