27th Apr 2010 12:34
RYANAIR NO 1 Customer Service Stat - MAR 2010
EASYJET HIDES THEIR STATS AS THEY CAN'T MATCH RYANAIR'S
Ryanair, the world's favorite airline, today (27th Apr 10) released its customer service statistics for March. Ryanair publishes its customer service statistics each month (unlike Easyjet which refuses to publish theirs). These statistics confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.
During the month of March 2010:
·; 90% of over 35,000 Ryanair flights arrived on time.
·; Only 1 complaint per 1,000 passengers was received.
·; Less than 1 mislaid bag claim per 3,000 passengers was received.
|
CUSTOMER SERVICE STATS MAR |
2009 |
2010 |
|
On-time flights |
93% |
90% |
|
Complaints per 1,000 pax |
1.49 |
1.11 |
|
Baggage complaints per 1,000 pax |
0.30 |
0.23 |
|
Complaints answered within 7 days |
99% |
99% |
·; Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';
·; Ryanair operates Europe's youngest, greenest, cleanest fleet;
·; Ryanair is Europe's No.1 on-time airline (beating Easyjet every week since 2003);
·; Easyjet hasn't published on-time stats since 27 April -canceled again?
Ends. Tuesday, 27th April 2010
For further information
Please contact:
Stephen McNamara Pauline McAlester
Ryanair Murray Consultants
Tel: 00 353 1 812 1271 Tel: 00 353 1 4980 300
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