22nd Feb 2006 11:52
Ryanair Holdings PLC22 February 2006 IT'S OFFICIAL - RYANAIR IS NO. 1 FOR CUSTOMER SERVICE Ryanair, Europe's No. 1 low fares airline today (Wednesday, 22nd February 2006)welcomed the just released AEA and Ryanair figures for customer service in 2005. Speaking today, Peter Sherrard, Ryanair's Head of Communications said: "The comparison between AEA, Ryanair and Easyjet customer service statistics clearly shows that for the third year in a row Ryanair is the most punctual major airline in Europe with the most on time flights, the fewest cancellations and least lost bags. "The report confirms: Flights: During 2005, nearly 3 in 10 passengers who chose British Airways were delayed compared to just 1 out of 10 with Ryanair. Mislaid bags: During 2005, 35 passengers in every 2,000 flying with British Airways had their bag mislaid compared to just 1 in every 2,000 with Ryanair. Cancellations: During 2005, 12 in every 800 British Airways flights were cancelled, compared to less than 5 in every 800 with Ryanair. "The report also confirms what millions of European consumers already know; if you want the lowest fares, the best customer service and best on-times, fly Ryanair". Airline % on time Bags missing/1,000 pax % completionsRyanair 90 0.5 99.4Air France 83 15.0 97.8Lufthansa 82 16.3 98.7Easyjet 80 n/a n/aIberia 78 15.3 98.7British Airways 74 17.7 98.5 Source: AEA member statistics Jan - Dec 2005 compared to Ryanair and Easyjetstatistics Jan to Dec 2005. Ends. Wednesday, 22nd February 2006 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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