19th Apr 2006 10:49
Ryanair Holdings PLC19 April 2006 Ammendment to original statement RNS Number:6467B: Change made to FIGURES TABLEName of Month changed from February to March. RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MARCH 2006 Ryanair, Europe's No. 1 low fares airline, today (Wednesday, 19th April 2006)released its customer service statistics for March 2006. Ryanair is committed topublishing customer service statistics each month which again this month confirmthat Ryanair is No. 1 for Customer Service. €84% of Ryanair's 20,000 plus flights during March arrived on time, despite service disruptions caused by French Strikes. •Ryanair is the No. 1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and so far in 2006 as well. •Complaints of less than 1 (0.50) complaint per 1,000 passengers. •Mislaid baggage of less than 1 (0.44) mislaid bag per 1,000 passengers. CUSTOMER SERVICE STATISTICS 2005 2006 MARCH On-time flights 89% 84%* Complaints per 1 000 pax 0.43 0.50 Baggage complaints per 1 000 pax 0.49 0.44 Complaints answered with 7 days 99% 99.8% *Lower than last year's comparable as a result of service disruptions caused byFrench Strikes. Ends. Wednesday, 19th April 2006 For further information: Lorna Farren - Ryanair Pauline McAlester - Murray ConsultantsTel: 00 353 1 812 1271 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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