20th Nov 2009 10:30
RYANAIR NO 1 Customer Service StatISTICs - OCTOBER 2009
Ryanair, the World's favorite airline, today (Friday, 20th November 2009) released its customer service statistics for October. Ryanair has a policy of publishing its customer service statistics each month. These confirm that Ryanair delivers Europe's No 1 customer service to airline passengers.
During the month of October 2009:
88% of over 37,000 Ryanair flights arrived on time.
Less than 1 (0.62) complaint per 1,000 passengers received.
Less than 1 (0.29) mislaid bag claim per 1,000 passengers was received.
|
CUSTOMER SERVICE STATISTICS OCTOBER 2009 |
2008 |
2009 |
|
On-time flights |
86% |
88% |
|
Complaints per 1,000 pax |
0.60 |
0.62 |
|
Baggage complaints per 1,000 pax |
0.37 |
0.29 |
|
Complaints answered with 7 days |
99% |
99% |
Ryanair is the No.1 on-time airline (beating Easyjet every week since 2003);
Easyjet hasn't published its on-time statistics since 27 April '09 - late again?;
Only Ryanair guarantees the lowest fares and 'no fuel surcharges ever';
Ryanair operates Europe's youngest, greenest, cleanest fleet.
Ends. Friday, 20th November 2009
For further information
please contact:
Stephen McNamara Pauline McAlester
Ryanair Murray Consultants
Tel: 00 353 1 812 1271 Tel: 00 353 1 4980 300
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