8th May 2006 13:31
Ryanair Holdings PLC08 May 2006 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR APRIL 2006 Ryanair, Europe's No. 1 low fares airline, today (Monday, 8th May 2006) releasedits customer service statistics for April 2006. Ryanair is committed topublishing customer service statistics each month which again this month confirmthat Ryanair is No. 1 for Customer Service. €86% of all Ryanair's 21,000 plus flights arrived on time. •Ryanair is the No. 1 on-time airline in Europe over the period, beating Easyjet every week in 2003, 2004, 2005 and so far in 2006 as well. •Complaints of less than 1 (0.31) complaint per 1000 passengers. •Mislaid baggage of less than 1 (0.35) mislaid bag per 1000 passengers. CUSTOMER SERVICE STATISTICS APRIL 2005 2006 On-time flights 94% 86*%Complaints per 1 000 pax 0.39 0.31Baggage complaints per 1 000 pax 0.59 0.35Complaints answered with 7 days 99% 99.7% *Lower than last year's comparable due to French ATC strike and Dublin Airportconstruction work during the month of April. Ends. Monday, 8th May 2006 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray ConsultantsTel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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