Response to Ofgem statement regarding final price disallowance

11 March, 2026

Response to Ofgem statement regarding final price disallowance

Capita plc (Capita)

Capita notes today's announcement that Ofgem has concluded it will disallow costs incurred by Smart Data Communications Company (Smart DCC)1 of £11.425m for the Regulatory Year 2024/2025, a reduction of £19.596m from the initial proposed disallowance of £30.841m. For the Regulatory Year 2023/2024 the final disallowance was £20m.

The price disallowance forms part of the usual regulatory framework governing the Smart DCC contract and a level of disallowance is anticipated by Capita as part of this framework.

Capita is pleased to see this reduction, following the consultation period and the work completed to drive process improvements and ongoing cost efficiencies.

Since the licence inception, Capita has put in place and built a significant national network enabling smart meter monitoring. As previously announced, this contract will be transitioned to a not-for-profit service provider in the coming year.

This outcome was broadly in line with the estimates made in preparation of the Group's 2025 financial results, announced on 10 March 2026.

1Smart DCC is a wholly-owned subsidiary of the Group which is not consolidated into the Group's financial statements. For further details see note 4.7 of the Group's 2024 Annual Report and Accounts.

For more information, please contact:

Investor enquiries Helen Parris Director of Investor RelationsEmail: [email protected]

Stephanie LittleHead of Investor Relations Email: [email protected]

Media enquiriesEmail: [email protected] 

About Capita plc

Capita is a modern outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across eight countries supporting primarily UK and European clients with people-based services underpinned by market-leading technology. We play an integral role in society - our work matters to the lives of the millions of people who rely on us every day.