11th Oct 2006 07:00
Eckoh Technologies PLC11 October 2006 Immediate Release 11 October 2006 Eckoh Technologies plc Vue Cinemas contract renewal and win Eckoh Technologies plc ("Eckoh"), one of Europe's leading providers ofoutsourced automated solutions, is pleased to announce it has successfullyrenegotiated its contract to provide a speech-enabled cinema information andticket booking service to Vue Entertainment, the UK's leading developer andoperator of state-of-the-art cinemas. As part of the new agreement, Eckoh will also be supplying the contact callcentre operation and this extended service now provides Vue with a true end toend telephony solution for their cinema business. The new exclusive contractruns until July 2009. Vue Entertainment is the one of the UK's largest operators of modern multiplexcinemas in the country. Vue's circuit has now reached a landmark of 58 cinemaswith over 550 screens. The cinema information and ticket booking service was originally launched in May2004 and provides Vue with a one-number telephone solution for its group ofcinemas. The service is hosted on Eckoh's 10,000 line call processing platformand receives over 3 million calls every year from Vue's customers. Nik Philpot, Chief Executive Officer of Eckoh Technologies, commented: "Vue were one of the first clients we worked with to launch a truly mass marketspeech recognition enabled service so it's really satisfying that the success ofthe service has meant that we're now in a position to extend our businessrelationship to 2009. We're pleased to have extended the reach of the service weprovide Vue and the addition of the contact centre demonstrates Eckoh'sintention of providing a full outsourced solution to our clients." Roland Jones, IT Director at Vue commented: "Eckoh has proven to be absolutely the right supplier of choice for Vue and hasdelivered an extremely high quality level of service since we first launched. Weare consequently delighted to renew our contract with them. Their overallapproach and attention to detail gives us great confidence that the new contactcentre will also prove to be a huge success." For further enquiries, please contact Eckoh Technologies plc Tel: 08701 100 700Nik Philpot, Chief Executive OfficerJim Hennigan, Managing Director Buchanan Communications Tel: 020 7466 5000Jeremy Garcia / Robin Haddrill Notes to Editors About Eckoh Technologies: Eckoh Technologies plc sets the standard for outsourced automated solutionsacross Europe, specialising in advanced speech recognition and interactiveservices. Eckoh enables its clients to communicate more effectively and toenhance their profitability, whilst making life better for people who use theirservices. In 2003, Eckoh formed a strategic alliance with BT to capitalise on the growingopportunity for speech recognition services in the corporate marketplace. Thealliance has supplied speech solutions services to over 20 clients generatingmore than 40 million minutes of self-service speech transactions and wasextended in July 2005 until 2010. The combined strengths of both parties havecreated an unrivalled and value-added speech proposition and clients of thealliance include: National Rail Enquiries, Parcelforce, Barclays Stockbrokers,DEFRA, TD Waterhouse, NIE, Enterprise Rent-A-Car and Three Valleys Water. Eckoh has direct contracts to supply hosted Speech Solutions to clientsincluding Vue Cinemas, Scottish Power, William Hill, 02, Ideal Shopping Direct,and The London Stock Exchange. Eckoh is also a market leader in providing interactive services to large mediaowners and has amongst its clients ITV, the UK's largest commercial broadcaster,Trinity Mirror, the largest newspaper publisher and IPC, the leading consumermagazines group. Eckoh has a call processing platform of 10,000 lines (capable of handling over650,000 calls an hour) of which over 8,000 lines incorporate speech recognitiontechnology making it the largest speech enabled call processing platform inEurope. In the year to 31 March 2006 Eckoh Technologies plc generated a turnover of £127million, adjusted profit before tax of £2.3m and had cash and investments of£12.7m. Further information can be found at www.eckoh.com. This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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