10th Nov 2005 07:00
Capita Group PLC10 November 2005 PRESS INFORMATION 10 November 2005 eircom and Capita announce additional call centre contract eircom has signed a further call centre contract with The Capita Group Plc. Thecontract, the second signed with Capita this year, is for the provision ofcontact handling services for residential and business customers. The contractis worth approximately €35 million (c.£25 million) over 5 years. Capita will take over responsibility for up to 200 call centre staff. Existingstaff have the option to transfer to Capita, under TUPE, retaining theirexisting terms and conditions of employment. Managing Director of eircom Retail, Cathal Magee, said: "This deal puts inplace a new flexible operating model that will deliver tailored customerservices for residential and business customers. Capita have been selected fortheir strong track record in providing cost effective call centre solutionsacross a number of industry sectors in the UK and Ireland. This is a good dealfor transferring staff who will continue to do the same work and will open upnew opportunities for them within Capita." Rod Aldridge, Executive Chairman of Capita, commented: "We are very pleased tobe extending our relationship with eircom. Our partnership has already deliveredreal benefits to eircom and their customers and we look forward to building onthis. We welcome all those staff who are transferring with the contract and whowill continue to play a key role in supporting eircom and helping Capita tocontinue building our business in Ireland." Ends For further information please contact: The Capita Group Plc:Shona NicholsCorporate Communications Director Tel 0207 799 1525 Capita Press Office Tel 0870 2400 488 Eircom:Paul Bradleyeircom Press Office Tel 353-1-7015483 Mobile: 087-7749876 Notes to editors: The Capita Group Plc is the UK's leading provider of integrated professionalsupport service solutions. The Group's service capabilities encompass customerservices, financial services, human resource services, software services,systems and strategic support and property services delivered to both publicsector and private organisations. With over 23,000 employees at more than 230offices across the UK and Ireland, Capita is quoted on the London Stock Exchange(CPI.L), and is a constituent of the FTSE100 with revenues for 2004 of £1,285million. Capita has secured a number of awards including Best BPO Services Provider 2004. Further information on The Capita Group Plc can be found at: www.capita.co.uk This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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