30th Nov 2006 07:00
Carillion PLC30 November 2006 30 November 2006 Carillion secures £360 million support services contract with Norwich Union for claims management Support services and construction company Carillion has secured a contract toprovide Claims Management for Norwich Union's property-related insurance claims.The three-year contract is worth £120 million a year. Carillion has worked with Norwich Union for the last six years providing claimsmanagement services. Key features of the new contract include the creation ofsix regional customer centres in the South-east, South-west, the Midlands,Yorkshire, the North-west and Scotland and the use of leading-edge web-portaltechnology, which provides Norwich Union with up-to-date contract information.The new contract will therefore create a step change in the quality of customerservices and greater efficiency. This contract reinforces Carillion's position as a leading supplier of supportservices to a number of "blue chip" private sector customers, alongside theleading position it holds in growing public sector support services markets,including defence, health and education. Commenting on the contract, Carillion chief executive, John McDonough, said,"The award of this contract follows a detailed evaluation by Norwich Union of anumber of competitive proposals and business plans. Our selection by NorwichUnion reflects not only Carillion's ability to deliver a claims service thatmeets the aspirations of Norwich Union, but also our focus on customerengagement and service, reflecting an excellent cultural fit between the twocompanies." The new contract commences later this year. The transition to the regionalisedfacilities will take place during 2006 and be fully operational by mid 2007. Aspart of this agreement Carillion will continue to utilise other members ofNorwich Union's Supply Chain. Notes to editorsCarillion Facilities Management is now in its sixth year of providing outsourcedclaims management services to Norwich Union. Carillion is a leading provider of integrated solutions for buildings,infrastructure and services in the UK, with well-established businessesinternationally. As a FTSE 250 company with annual revenue in the region of £4billion and around 50,000 employees, the Group delivers high quality,cost-effective and sustainable solutions using its wide range of skills andresources. Its key target markets are defence, education, health, transport(rail and road infrastructure), building and facilities management and supportservices for public and private sector customers. For further information:Paula Manning - Carillion Corporate Communications - 01902 316444 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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