11th Jan 2008 10:45
Capita Group PLC11 January 2008 11 January 2008 CAPITA SELECTED BY MARSH LTD AS PREFERRED OPERATIONS OUTSOURCING PARTNER • Agreement worth circa £200 million over 10 years, subject to contract,to enhance service delivery and generate significant cost savings • Current offshore work to transfer to Capita's offshore facilities The Capita Group Plc ("Capita") announces that it has been selected by Marsh Ltd("Marsh") as preferred partner to transform and deliver Marsh's services, basedin Norwich. Subject to final negotiations, the contract to deliver Marsh UK'sback office administration functions is estimated to be worth approximately £200million to Capita over 10 years. Under the agreement, Capita will provide support and processing services toenhance Marsh's broking activities to clients across its business. Marsh UKoperations are based in Norwich with some offshored services delivered by anexternal provider in India. Following due consultation, approximately 650 Marsh employees will transferunder TUPE to Capita and the current offshored work will be transferred toCapita's offshore facilities. Final contract negotiations are underway andservice commencement is anticipated to be early April 2008. Capita will undertake a comprehensive transformation programme to enhanceservice provision to Marsh and its clients while delivering significantreductions in both business unit and transactional operating costs. Alongsidethis service transformation, Capita will create a service centre based inMarsh's existing Norwich premises with the capacity and expertise to supportother work. Paul Pindar, Chief Executive of The Capita Group commented: "Capita is delightedto be entering this partnership with Marsh, which we believe will providesignificant value to both organisations. Our service re-engineering expertisecombined with our extensive London insurance market knowledge will enable us toenhance the competitiveness of Marsh in the UK and global insurance markets. TheMarsh management team have made strong headway in laying the foundations forservice transformation and we look forward to successfully building on thistogether." Martin South, CEO of Marsh UK added: "We have selected Capita as our preferredpartner due to its excellent track record of service transformation and deliveryin the insurance and wider financial services markets. Capita's proposalprovides us with an exciting opportunity to enhance our service quality atreduced cost. Capita has clearly demonstrated their ability to add real value toMarsh both immediately and to support our ambitions." -ends- For further information: The Capita Group PlcTel: 020 7799 1525Paul Pindar, Chief ExecutiveShona Nichols, Corporate Communications Director Capita press office:Caroline MooneyTel: 0207 654 2152 or 0870 2400 488 out of hours Marsh:Jason GrovesHead of media relationsTel: 020 7357 1455 Note to editors The Capita Group Plc is the UK's leading provider of integrated professionalsupport service solutions. The Group's service capabilities encompass businessprocess outsourcing, (BPO), customer services, administration and support, humanresources, ICT, property consultancy, finance & treasury and consultancydelivered to both public sector and private organisations. With 30,000 employeesat more than 250 offices across the UK, Channel Islands, Ireland and India,Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent ofthe FTSE100 with revenues for 2006 of £1,739 million. Further information on TheCapita Group Plc can be found at: www.capita.co.uk Marsh, the world's leading insurance broker and risk advisor, has 26,000employees and provides advice and transactional capabilities to clients in over100 countries. Marsh is a unit of Marsh & McLennan Companies (MMC), a globalprofessional services firm with more than 54,000 employees and approximately $11billion of annual revenues. MMC also is the parent company of Guy Carpenter, therisk and reinsurance specialist; Kroll, the risk consulting firm; Mercer, theprovider of HR and related financial advice and services; and Oliver Wyman, themanagement consultancy. MMC's stock (ticker symbol: MMC) is listed on the NewYork, Chicago and London stock exchanges. MMC's Web Site is www.mmc.com.Marsh's Web site is www.marsh.com. This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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