15th Jul 2013 07:00
Embargoed for release at 7.00am 15 July 2013
Quindell Portfolio Plc
("Quindell" or the "Group")
Quindell signs new agreement with Renault UK
Quindell Portfolio plc (AIM: QPP.L), a leading provider of software, consulting and technology enabled outsourcing services to the insurance, telecommunications and other related markets, is pleased to announce the signing of a new contract with Renault UK to provide accident management services across the whole of Great Britain.
The new multi-year contract will see Quindell working with Renault UK across all their brands, for drivers of both new and used Renault UK vehicles. This new contract will expand the existing relationship the Group has with Renault UK and provide significant uplift from current revenue levels.
Quindell will provide first notification of loss, credit hire, repair and personal injury elements of the claims process as well as process all the management information that will deliver significant value to Renault UK, enabling the manufacturer to better meet customer needs. Quindell will also provide a more comprehensive approach to 'fault' Renault UK customers, to ensure a seamless and fully branded Renault UK experience following an accident.
Mark Crockett, Services and Quality Director for Renault UK said: "There is intense competition in our marketplace, but we believe the extra services provided by the new contract will improve retention and deliver a better customer experience with Renault. We are delighted to be working with Quindell and look forward to a successful partnership with the Group across all of our brands."
Robert Fielding, Chief Executive of Quindell's Services Division said: "This new agreement with Renault is a powerful endorsement of the comprehensive and high-value service which Quindell can deliver to the UK motor industry, bringing new levels of integration and technology and resulting in a significantly improved customer experience."
For further information:
Quindell Portfolio PlcRob Terry, Founder and Executive Chairman
Laurence Moorse, Group Finance Director
Ian Farrelly, Group General Counsel & Company Secretary Head of Investor Relations | Tel: 01489 864201 Tel: 01489 864205 Tel: 01489 864217 |
Cenkos Securities plcJoint Broker and Nominated AdvisorStephen Keys / Adrian Hargrave (Corporate Finance)
Canaccord Genuity Limited Joint Broker and Financial Advisor Simon Bridges Bruce Garrow
|
Tel: 020 7397 8900
Tel: 020 7523 8350
|
Media EnquiriesRedleaf Polhill Limited Rebecca Sanders-Hewett Jenny Bahr |
Tel: 020 7382 4730 |
Notes to Editors:
About Quindell Portfolio Plc
Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors. Quindell joined the market through Mission Capital Plc on 17 May 2011. Quindell finished 2012 with run rate revenue for 2013 of more than £300 million.
Our Industry Sectors
In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.
Our Solutions
The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.
With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.
For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.
Our Customers
Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.
Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.
For further information, please visit www.quindell.com
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