Operational Update

Operational update

3 November 2014

William Hill PLC (LSE: WMH) (William Hill or the Group) announces that its Manila service centre operation has been served with notice that it is the subject of an investigation by the Philippines National Bureau of Investigation into allegations relating to the carrying out of illegal gambling activities in the Philippines.

The Manila operation provides customer support and back office functions, primarily for the Group's Online business. With regards to these allegations, we believe that there are no activities occurring in our Philippines operation which are contrary to law. In the Philippines, William Hill is a member of the Government-run PEZA scheme (Philippine Economic Zone Authority), which incentivises businesses, on a fully transparent basis, to establish and run operations in the Philippines. William Hill complies with local laws and applies consistent global policies for its operations to abide by.

The operations of the facility were suspended when notice was served. William Hill has implemented business continuity measures to provide cover for key operational services provided by our Manila operation and is working over the short term to ensure that all services are covered to our normal standard. At this stage we are comfortable with our expectations for 2014 and will update the market as necessary.

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William Hill, The Home of Betting, is one of the world's leading betting and gaming companies, employing more than 17,000 people. Founded in 1934, it is now the UK's largest bookmaker with around 2,430 licensed betting offices that provide betting opportunities on a wide range of sporting and non-sporting events, gaming on machines and numbers-based products including lotteries. The Group's Online business (www.williamhill.com) is one of world's leading online betting and gaming businesses, providing customers with the opportunity to access William Hill's products online, through their smartphone or tablet, by telephone and by text services. William Hill US was established in June 2012 and provides land-based and mobile sports betting services in Nevada, and is the exclusive risk manager for the State of Delaware's sports lottery. William Hill Australia is one of the largest online betting businesses in Australia after the Group acquired the Sportingbet Australia business in March 2013 and tomwaterhouse.com in August 2013, two of the leading online corporate bookmakers in Australia, offering sports betting products online, by telephone and via mobile devices. William Hill PLC is listed on the London Stock Exchange and became part of the FTSE100 in May 2013. The Group generates revenues of c£1.5bn a year.