Ongoing Cyber Attacks

2 May 2025

Co-operative Group Limited

Ongoing Cyber Attacks

We are continuing to experience sustained malicious attempts by hackers to access our systems. This is a highly complex situation, which we continue to investigate in conjunction with the NCSC and the NCA.

We have implemented measures to ensure that we prevent unauthorised access to our systems whilst minimising disruption for our members, customers, colleagues and partners.

As a result of ongoing forensic investigations, we now know that the hackers were able to access and extract data from one of our systems.

The accessed data included information relating to a significant number of our current and past members.

This data includes Co-op Group members' personal data such as names, contact details and dates of birth, and did not include members' passwords, bank or credit card details, transactions or information relating to any members' or customers' products or services with the Co-op Group.

We appreciate that our members have placed their trust in our Co-op when providing information to us. Protecting the security of our members' and customers' data is a priority, and we are very sorry that this situation has arisen.

ENDS

Media Enquiries

Co-op:

Russ Brady, 07880 784442, [email protected]

Cat Turner, 07834 090783, [email protected]