22nd Oct 2007 05:00
Omega Performance (www.omega-performance.com) introduces theenhanced Call Center Health Check. Call center managers now have animproved way to conduct performance evaluations of their center andmake comparisons to industry leaders. For a limited time, when callcenter managers take the online Call Center Health Check, they canschedule a complimentary 30-minute phone consultation with LaurieHotard, Omega Performance senior consultant, Contact Center Practice,to discuss the results and ways they can advance to the next level ofperformance. £ "The Call Center Health Check -- with performance evaluationquestions, immediate scoring based on the answers provided, and a bestpractices tool for improving performance -- already provides callcenter managers with valuable information," says Hotard. "With theaddition of a 30-minute, complimentary phone consultation, we can givemanagers a more thorough performance evaluation and give them thesteps that they need to improve results going forward." £ The Call Center Health Check is available atwww.omega-performance.com. The complimentary phone consultation willbe offered for a limited time only. £ About Omega Performance £ Omega Performance has enabled more than 2,500 firms worldwide todrive and sustain improved business results. The company is a whollyowned subsidiary of Informa plc (INF on the London Stock Exchange),the leading international provider of specialist information andservices for the academic and scientific, professional and commercialbusiness communities. Informa has over 15 offices in more than 40countries and employs over 7,000 staff around the world. OmegaPerformance is headquartered in Charlotte, N.C., USA, with majoroffices in Australia, Canada, China, New Zealand, Nigeria, Singapore,South Africa, and the United Kingdom. Copyright Business Wire 2007Related Shares:
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