Ofgem launches investigation into SSE

INFORMATION NOTICE

Ofgem launches investigation into SSE's Pre Payment Meter processes

Ofgem has today launched an investigation into SSE's Pre Payment Meter (PPM) processesThe investigation is being launched following concerns about SSE's approach to switching its customers onto pre-payment meter tariffs, particularly those in potentially vulnerable situations.

The investigation examines whether SSE breached Ofgem's Standards of Conduct, which are aimed at ensuring suppliers treat customers fairly. It will examine whether the supplier breached licence conditions which require them to provide appropriate information, and ensure consumers' ability to pay when suggesting alternative payment methods.

Notes

1. For more information on potential licence conditions breached

https://www.ofgem.gov.uk/investigations 

2. The opening of this investigation does not imply that we have made any findings about non-compliance