Ofgem Confirms SSE Fine

Friday 3 May

OFGEM CONFIRMS SSE'S RECORD £10.5 MILLION FINE FOR MISSELLING

Ofgem has today confirmed SSE's £10.5 million fine for numerous breaches of its obligations relating to telephone, in-store and doorstep sales activities.

Ofgem's confirmation of the fine follows the statutory consultation period. All representations which have been made to Ofgem on the proposed level of the fine have been considered and the case is now formally closed. SSE now has until 17 July to pay the fine.

Ofgem found failings at all stages of SSE's sales processes, from the opening lines on the doorstep, in-store or over the phone through to the confirmation process which follows a sale. In particular, SSE consistently failed to conduct its sales activities in a way that would provide clear and accurate information on prices and potential savings to enable customers to make an informed decision about whether to switch suppliers.

SSE has in place a £5 million Sale Guarantee Fund, where customers can receive compensation if they have been missold to. Ofgem encourages anyone who believes they have been missold to by SSE to call SSE's dedicated line on 0845 0707 388.

-Ends-

1. Our earlier press notice which sets out more detail on the breaches which took place can be found here http://www.ofgem.gov.uk/Media/PressRel/Documents1/SSE%20Press%20Release.pdf .

For further press information contact:

Lisa O'Brien 020 7901 7426

Chris Lock 020 7901 7225

Mark Wiltsher 020 7901 7006

Out of hours 07766 511470