11th Apr 2007 13:00
Micro Focus(R) (Micro Focus; LSE:MCRO.L), a leader in enterpriseapplication management and modernization solutions, today announcesthat it has won the prestigious Omega NorthFace ScoreBoard(SM) Awardfor 2006 for achieving excellence in customer satisfaction in theareas of technical support across all geographic regions it serves.This is the sixth consecutive year that Micro Focus has won the award,demonstrating its commitment to building profitable, long-termcustomer loyalty by exceeding customer expectations. In addition,Micro Focus has been recognized for the second year in a row foroutstanding electronic support, which provides an extensiveknowledgebase, product documentation, sample code and direct accessfor customers to raise and track product incidents. £ Omega created the NorthFace ScoreBoard Award program in 2000 torecognize exemplary customer service standards. Omega Management GroupCorporation, specialists in helping companies boost revenue andprofits by implementing loyalty management strategy programs thatincrease customer and employee satisfaction, will formally present theawards at its annual Symposium for Customer Operations andRelationship Exposition (SCORE) Conference, June 11-13 at the SeaportHotel in Boston. Micro Focus' customer care teams, SupportLine andDevelopment, played a key role in securing this accolade bydemonstrating the power of committed and open teamwork in deliveringoutstanding customer service. £ Omega Management Group Corporation honored Micro Focus with thisaward based on its superior customer service and technical support. Ina survey of more than 75 companies and more than 165 projects acrossmultiple industry segments around the world, Micro Focus was selectedas an award recipient by consistently scoring a 4.0 or above on afive-point customer satisfaction scale for a calendar year. £ This acknowledgement validates Micro Focus' leadership indelivering the powerful software solutions and outstanding customersupport required to ensure that organizations gain lasting value fromtheir enterprise applications. In addition, Micro Focus' Web-basedsupport won the award for the second consecutive time, demonstratingthat the organization is providing multiple channels of outstandingservice. £ "We are extremely proud to have our customer service acknowledgedwith this prestigious award for the sixth consecutive year," saidRichard Levy, vice president of customer care at Micro Focus. "We haveachieved this consistency through an institutionalized commitment tocustomer success, which permeates every part of the company." £ "Micro Focus joins a number of select technology companies thathave exceeded customer expectations to levels of extreme satisfactionthroughout 2006," said Richard Castellano, chief customer officer,Omega Management Group Corp. "Organizations such as Micro Focus thatconsistently achieve four to five-point ratings are building customerloyalty based on their customer-centric vision. We congratulate MicroFocus on this accomplishment." £ About Micro Focus £ Micro Focus provides innovative software that allows companies todramatically improve the business value of their enterpriseapplications. Micro Focus Enterprise Application Modernization andManagement software enables customers' business applications torespond rapidly to market changes and embrace modern architectureswith reduced cost and risk. For additional information please visitwww.microfocus.com. £ The very latest perspectives, expertise and developments fromCustomers, Partners and Micro Focus are under one roof at Micro FocusWorld 2007. For more information, visit www.microfocusworld.com. Copyright Business Wire 2007Related Shares:
MCRO.L