5th Jun 2013 07:00
Embargoed for release 7.00 am 5 June 2013
Quindell Portfolio Plc
("Quindell" or the "Group")
Major Contract Wins
Quindell Portfolio Plc (AIM: QPP.L), the provider of sector leading expertise in software, consultancy and technology enabled outsourcing in its key markets, being Insurance, Telecommunications and their related sectors is pleased to announce a significant contract win with another major UK broker.
The outsourcing agreement
Quindell has agreed to enter into an initial outsourcing contract to 31st March 2014 with a large UK broker underpinned by Quindell's market leading software, consultancy and technology enabled outsourcing services. The contract has a run rate of over £25 million per annum and further growth to be generated in line with the broker's business plan and mutually planned initiatives. Outsourcing with Quindell beyond March 2014 will be subject to a further contract.
The broker offers a broad range of products including auto, property and commercial. This significant new agreement will see the broker using Quindell's end to end proposition of a complete technology enabled supply chain offering for Personal Injury claims, Medical Reporting, Multi Disciplined Rehabilitation plus Auto Accident Repair including Vehicle Hire Services supporting the broker's goal of service excellence via every customer communication channel.
Having taken third party references and having worked directly with Quindell in the provision of legal services since January, the broker is more than confident in benefitting from a significant improvement in customer service compared with the levels of performance achieved previously. The Quindell service is offered is operated in an ethical manner and delivers a 20% reduction in the total cost of claims compared to industry norms. This is achievable by addressing the total cost of claims, including the provision of a quality legal and rehabilitation service for customers, rather than simply focusing on recovering and repairing customers' vehicles.
Further contract wins
The contract announced today, and in combination with a further seven significant contracts signed over recent weeks, should together increase the Group's run rate revenues in the region of £100 million per annum from July 2013.
Robert Fielding, Chief Executive of Quindell's Services Division, said: "We are delighted to announce these significant new contract wins. We are still seeing substantial traction in the market post LASPO as a number of leading industry figures are finding appropriate solutions to meet their requirements and as a result, we continue to sign significant new business, increasing revenues in the second half in the region of £100 million per annum. These agreements once again validate Quindell's significant market leading model, through a combination of innovative technology and integrated supply chain stamping down the cost of claims whilst above all improving the customer experience for the brands who choose to partner with Quindell".
For further information:
Quindell Portfolio Plc Rob Terry, Founder and Executive Chairman
Laurence Moorse, Group Finance Director | Tel: 01489 864 201 Tel: 01489 864 205 |
Cenkos Securities plc Nominated Adviser and BrokerStephen Keys / Adrian Hargrave (Corporate Finance) Alex Aylen / Andy Roberts (Sales)
| Tel: 020 7397 8900
|
Media EnquiriesRedleaf Polhill Limited Rebecca Sanders-Hewett Jenny Bahr |
Tel: 020 7382 4730 |
Notes to Editors:
About Quindell Portfolio PLC
Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors. Quindell joined the market through Mission Capital Plc, now renamed Quindell Portfolio Plc. The Company was readmitted to the market on 17 May 2011 following the acquisition of Quindell Limited prior to the immediate acquisition of Quindell's technology and outsourcing partners. In December 2011, Mobile Doctors Group Plc was acquired increasing 2012 run-rate revenue to over £50 million. On the 1 April 2012, Ai Claims Solutions Plc became a subsidiary of Quindell, increasing run rate revenue to over £150 million. Post gaining approval by the Solicitors Regulation Authority and the acquisition of our legal businesses in December 2012, including the law firm Silverbeck Rymer, Quindell finished 2012 with run rate revenue of more than £300 million.
Our Industry Sectors
In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.
Our Solutions
The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.
With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.
For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.
Our Customers
Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.
Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.
For further information, please visit www.quindell.com
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