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Major contract win with Leading UK Broker

15th Apr 2013 07:00

RNS Number : 2927C
Quindell Portfolio PLC
15 April 2013
 



 

Embargoed for release 7.00 am 15 April 2013

 

Quindell Portfolio Plc

("Quindell" or the "Group")

 

Major contract win with Leading UK Broker

 

Quindell Portfolio Plc (AIM: QPP.L), the provider of sector leading expertise in software, consultancy and technology enabled outsourcing in its key markets, being Insurance, Telecommunications and their related sectors is pleased to announce a material new contract with one of the UK's largest insurance brokers.

 

The leading UK broker has agreed to extend via a new outsourcing contract its relationship with Quindell to 31st March 2014. This initial term included a trial period where a significantly improved customer journey was achieved compared to industry norms experienced from previous partners. This contract is very material to Quindell's revenues and the largest signed, for the period ended 31December 2013.

 

The outsourcing partner is one of the UK's largest insurance brokers with over 1.2 million auto policy holders and the contract will see Quindell service all aspects of the claims process.

 

Rob Terry, Chairman and Group Chief Executive of Quindell, said: "We are delighted to announce this significant new contract with one of the UK's largest broking brands. They recognised early that the Quindell outsource offering would satisfy all their needs. Quindell had already integrated its service solution which allowed for us to respond extremely quickly to provide a full claims outsourcing capability. Through our initial full volume trial period, we have been able to demonstrate that our integrated solution provides for a better customer journey for all participants. We look forward to developing the relationship further by working strategically with the broker's management team."

 

For further information:

 

Quindell Portfolio Plc Rob Terry, Chairman & Group Chief Executive

 

Laurence Moorse, Group Finance Director

Tel: 01489 864 201

[email protected]

Tel: 01489 864 205

[email protected]

Cenkos Securities plc

Nominated Adviser and BrokerStephen Keys / Adrian Hargrave (Corporate Finance)

Alex Aylen / Andy Roberts (Sales)

 

Tel: 020 7397 8900

 

Media EnquiriesRedleaf Polhill Limited

Rebecca Sanders-Hewett

Jenny Bahr 

 

Tel: 020 7566 6720

[email protected]

 

 

Notes to Editors:

 

About Quindell Portfolio PLC

Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors. Quindell joined the market through Mission Capital Plc, now renamed Quindell Portfolio Plc. The Company was readmitted to the market on 17 May 2011 following the acquisition of Quindell Limited prior to the immediate acquisition of Quindell's technology and outsourcing partners. In December 2011, Mobile Doctors Group Plc was acquired increasing 2012 run-rate revenue to over £50 million. On the 1 April 2012, Ai Claims Solutions Plc became a subsidiary of Quindell, increasing run rate revenue to over £150 million. Post gaining approval by the Solicitors Regulation Authority and the acquisition of our legal businesses in December 2012, including the law firm Silverbeck Rymer, Quindell finished 2012 with run rate revenue of more than £300 million.

 

Our Industry Sectors

In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.

 

Our Solutions

The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.

 

With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.

 

For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.

 

Our Customers

Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.

 

Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.

 

For further information, please visit www.quindell.com

 

 

This information is provided by RNS
The company news service from the London Stock Exchange
 
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