Launch of business leads service and contract win

27 October 2014

Digital Globe Services, Ltd.

(the "Company" and together with its subsidiaries "dgs")

Launch of new business leads service as Commercial Business Link and contract win

New agreement with third largest cable operator in the United States marks commercial launch

Digital Globe Services, Ltd. (AIM: DGS), a leading provider of online customer acquisition solutions for large, consumer-facing organisations, is pleased to announce that it has commercially launched its new service offering, DGS Commercial Business Link.  This is a platform for delivery of business customer leads across the US which DGS stated it was trialling in its September results release.

DGS is also pleased to confirm that it has now signed an agreement with an existing customer, the third-largest cable operator in the United States, to provide DGS Commercial Business Link. This is the second US cable operator from the top six in the US to launch the new platform and the Company expects others to follow.

Based on DGS' proprietary technology, DGS Commercial Business Link is a software platform and service offering that facilitates purchase of address specific services, such as phone, video and high-speed internet, by the small and medium business sector across multiple service providers.This service offering is a first in the rapidly growing business services sector, enabling participating companies to provide customer leads for services outside of their serviceable footprint, resulting in a far superior customer experience.

Business services have been the highest growth area for US based cable companies in the past two quarters and are expected to remain a significant area of growth for cable and telecommunications industries.

Jeff Cox, CEO of Digital Globe Services, stated: "We continue to invest in ongoing product and service innovation to ensure we are at the forefront of our customers' needs. The commercial launch of DGS Commercial Business Link represents a further expansion of our customer acquisition tactics beyond our core paid search business. The DGS Commercial Business Link platform enables a significantly higher level of service to existing and potential business clients. It deepens the relationship DGS has with its client partners, in an area of significant importance to their future growth."

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Overview of DGS

Founded in 2008 with offices in London, Bermuda, Netherlands, USA and Ireland, DGS is a specialist provider of outsourced online customer acquisition solutions for large, consumer-facing corporations. DGS delivers customers to its clients through optimised paid search, search engine optimization, integrated websites, e-mail, social media and contact centre support, receiving a fee for each customer acquired for its clients.

DGS is seeking to establish itself as the leading international provider of outsourced online customer, lead and inquiry acquisition services, through its focus on having the premier technology platform in the industry. Paid search refers to the auction process for key search terms that search providers run and in which prospective advertisers, or their agents, compete in order to have their advertising or search results displayed. 

By using its optimising technology platform, dgSMART, and its experience of website management and digital media customer acquisition, efficient contact centre operations and other process expertise, DGS is able to acquire customers and achieve conversion rates that deliver profitable, high quality customers or valuable leads and inquiries to its clients.

DGS employs over 600 staff in Europe, North America and Asia. The Company currently has over 30 direct and indirect client relationships globally, many of which are with companies in the US Fortune 500.