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Key Performance Indicators

24th Jan 2006 07:01

Vodafone Group Plc24 January 2006 24 January 2006 VODAFONE REPORTS THIRD QUARTER KPIs AND REITERATES GUIDANCE Vodafone Group Plc ("Vodafone") today announces key performance indicators forthe quarter ended 31 December 2005. The main highlights are: * Good overall operating performance in challenging markets * Strong growth in customers with 7.1 million proportionate organic net additions, 30% higher than for the same quarter last year. Total proportionate net additions were 8.3 million, bringing the total proportionate customer base to 179.3 million * Continued growth in 3G in the Christmas quarter with 3.1 million 3G devices added. The total 3G device base is now 8.0 million in the Group's subsidiaries and joint ventures and a further 1.1 million in the Group's associates * Organic growth of 8.0% for the quarter in total proportionate mobile revenue and 7.0% in proportionate mobile service revenue year on year. On a statutory basis, growth in mobile service revenue was 5.4%, with organic growth of 4.3% * Vodafone reiterates its current year guidance. The Group expects organic growth for this financial year in proportionate mobile revenue in the middle of the 6% to 9% range. Vodafone also expects the organic proportionate mobile EBITDA margin for this financial year to be at the lower end of the flat to 1 percentage point lower range * Vodafone's preliminary outlook for the next financial year remains unchanged Arun Sarin, Chief Executive of Vodafone, commented: "Vodafone has delivered a good operational performance in a challengingenvironment. Sales of 3G devices accelerated in the Christmas quarter and wecontinue to see encouraging take-up of data services. Our major markets haveseen increasing competitor activity, whilst our emerging market businesses havereported strong growth. We expect to deliver full year results in line with ourexisting guidance and our preliminary outlook for next year remains unchanged." Group review Vodafone saw increasing competition across Europe during the quarter,particularly in some of its major markets. Verizon Wireless continues to performwell in the United States and the performance in Japan reflects ongoingexecution of its recovery plan. Strong customer growth was recorded across many of the Group's markets duringthe Christmas quarter, driven by both seasonal prepaid growth and continuedfocus on 3G. Proportionate organic net customer additions in the quarter of 7.1million represents annualised quarterly growth in customers of 16.5%. Organic proportionate mobile service revenue growth for the quarter was 7.0%year on year, with 8.0% organic growth on a total revenue basis driven by higherhandset revenue from increased volumes. As a result, Vodafone continues toexpect organic growth in proportionate mobile revenues for the full year to bein the middle of the 6% to 9% range. Termination rate reductions continue toaffect the performance in several businesses, most notably Italy. The estimatedeffect is to reduce organic proportionate mobile revenue growth in the quarterby approximately 1%, net of the benefit from the introduction of mobile tomobile voice interconnect in France. Underlying trends for service revenue, excluding the impact from changes intermination rates, in Germany, Italy and the UK saw lower growth as a result ofthe impact of increased competition and price declines. Offsetting this weregood performances from Spain and the US with Vodafone's emerging marketoperations also continuing to perform well with strong service revenue growth of39% in Romania, 36% in Egypt and 22% in South Africa. 3G sales continue to develop in line with expectations, with 3.1 million netadditions in the quarter, bringing the closing total to 8.0 million, including7.4 million consumer devices. 3G net additions in the quarter are over 80%higher than recorded in the quarter to September. Non-messaging data revenuegrowth in the quarter was 24% year on year, including 53% growth outside ofJapan. Despite seeing increased competition in many of its core markets, Vodafone stillexpects to deliver full year results in line with its existing guidance. TheGroup sees continued investment in customers together with ongoing operatingcost management and, therefore, Vodafone expects the full year organicproportionate mobile EBITDA margin to be at the lower end of the flat to minus1% range when compared to the previous financial year. Germany The German market saw increased competition, notwithstanding seasonalpromotions, in the quarter both in contract and prepaid, with higher handsetsubsidies and lower pricing, particularly in the low-end segment of prepaiddriven by 'no frills' offers. Against this competitive environment, Vodafone Germany delivered a quarter ofstrong customer growth with 906,000 net additions, taking the total base to 29.2million, 8.3% higher year on year. Prepaid net additions represented 86% of thetotal for the quarter compared to 69% in the same period last year. 3G devicesincreased by 78% from the end of September to over 1.4 million, demonstratingclear market leadership in this segment. Annualised blended churn for the quarter rose to 21.2% from 18.8% in the samequarter last year, largely driven by higher prepaid churn due to competitivepressures. While churn is historically seasonally higher in this quarter,prepaid churn also increased due to higher rotational churn as customersself-upgrade. Contract churn remained broadly stable year on year. Blended ARPU for the quarter was down 7.8% year on year. Prepaid ARPU wasprincipally affected by an increase in inactivity in the customer base due tocompetitive pressures. Contract ARPU fell by 3% due to a greater proportion ofnet customer additions through service providers and the impact of SMSpromotions in the quarter. Total voice usage for the quarter increased by 16% year on year, compared with8% for the quarter to September, through higher usage from 3G bundles, tariffoptions and new prepaid promotional tariffs designed to stimulate demand. Service revenue was flat year on year, with an 11.7% increase in non-voicerevenue offset by a 2.7% decline in voice revenue. Changes in termination ratesreduced voice revenue growth year on year in the quarter by 1.5%. Voice revenuewas also impacted by the factors affecting ARPU. Non-voice revenue benefitedfrom an over 50% increase in non-messaging data revenue, driven by uptake of 3Gservices. Net acquisition and retention costs as a percentage of service revenuesincreased year on year, principally driven by prepaid through higher acquisitionvolumes and an increase in acquisition cost per gross addition from theintroduction of 3G for prepaid customers. Italy Competitive intensity has increased significantly in the quarter with operatorscompeting aggressively on handset subsidies and, increasingly, on price. Vodafone Italy registered 324,000 proportionate net customer additions in thequarter, bringing the total proportionate base to 18.2 million, up 7% year onyear. 3G continues to develop well with 673,000 new 3G customers in the quarter,bringing the overall base to 1.7 million. Annualised blended churn for the quarter was 19.1%, up slightly from 18.6% forthe same quarter last year, reflecting the impact of increased competition. Blended ARPU for the quarter was down 8.3% year on year, principally as a resultof a reduction in termination rates which took effect from 1 September 2005. Theunderlying fall in ARPU is due to a higher level of promotional activity andlower usage per customer as a result of competitive pressures. Total voice usagewas up 3.7% year on year, maintaining the upward trend of the quarter toSeptember, with continued usage increases from a range of voice stimulationpromotions. MMS volumes increased by nearly 80%, benefiting from messagingpromotions and an increased penetration of MMS enabled devices. Underlying service revenue growth for the quarter was approximately 4.0% year onyear, with a 5.7% impact from changes in termination rates resulting in anoverall decline in service revenue of 1.7%. Overall voice revenue fell by 4.7%,with the growth in the customer base being more than offset by the headline fallin ARPU. Non-voice revenue increased by 16.1%, with 12.8% growth in messagingdue to higher volumes and over 40% growth in non-messaging data revenue as the3G base increases. Net acquisition and retention costs as a percentage of service revenue for thequarter were stable year on year, with lower net acquisition costs being offsetby higher upgrade volumes and increased cost per upgrade from continued focus onretaining higher value customers. Japan Japan remains a challenging market for Vodafone, with the primary focus ofcompetitors being on market share. Vodafone Japan continues to execute arecovery plan based on offering a more competitive handset range, an improved 3Gnetwork and an attractive range of tariffs and services. The quarter saw an improvement in customer performance, with 123,000proportionate net additions, the highest level since the quarter to March 2004.Vodafone Japan benefited from the introduction of new flat rate tariff plans anda steady improvement in the range and quality of 3G handsets. Vodafone's overallmarket share of net additions reached double digits for both November andDecember, whilst Vodafone's market share of 3G net additions remained fairlyconstant throughout the quarter at just over 10%. Vodafone Japan had registered2.2 million 3G devices by the end of December. Annualised blended churn for the last quarter improved to 17.6% from 19.1% inthe quarter to September, through continued focus on retention and upgradingcustomers to 3G. Blended ARPU for the quarter was down 3.7% year on year, an improvement from the5.4% fall recorded in the quarter to September. The continued fall in ARPUreflects the loss of higher value customers during the previous financial yearand competitive pressures on pricing. The improved trend is due to the positiveimpact from the new range of flat rate plans, which are generating additionalusage, together with the negative impact on the quarter to December 2004 fromthe introduction of a total ban on the use of mobile phones whilst driving. Service revenue fell 4.5% year on year due to the decline in ARPU. Voice revenuefell 6.2%, with non-voice revenue broadly stable. The improvement versus theprevious quarter can be attributed to Vodafone Japan's improved ability toretain customers, resulting from a better handset line-up and service offering. Net acquisition and retention costs as a percentage of service revenue increasedyear on year but were slightly lower than the quarter to September. Netacquisition costs were similar year on year, with lower volumes offset by higherunit costs. Upgrade volumes were significantly higher year on year reflectingboth increased retention activity and more attractive handsets, with higher unitcosts due to increased 3G upgrades. The EBITDA margin for the full year isexpected to decline by a similar amount to that recorded in the first half ofthe financial year and to be in the high teens for the next financial year. Spain Vodafone Spain continued to perform strongly in a competitive market, adding afurther 505,000 net customers, representing 18.5% growth in the closing baseyear on year and bringing the total base to 12.9 million customers. In addition,Vodafone Spain continues to be the leader in the 3G market with 3G additions of287,000 in the quarter, taking its total 3G device base to 602,000. Blended annualised churn for the quarter remained stable both year on year andcompared with the quarter to September. Contract churn has decreased year onyear to 13.9% from 14.2% but increased slightly quarter on quarter due toseasonality. Blended ARPU for the quarter was up 3.3% year on year due to a higher proportionof contract customers and increased usage offset by the impact from a reductionin termination rates in November 2005. Total voice usage in the quarterincreased by 33% year on year, reflecting continued success from ongoing usagestimulation campaigns. Service revenue growth was 22.6% year on year, driven by both the increasedcustomer base and increase in ARPU. Voice revenue increased by 21.7% year onyear primarily due to improved customer mix and higher usage. Non-voice servicerevenue increased by 28% year on year, with messaging revenue increasing by22.7% and non-messaging data revenue increasing by over 55%, benefiting from thehigher 3G base. Net acquisition and retention costs as a percentage of service revenue werestable year on year, with higher retention costs from an increase in upgradevolume offset by lower acquisition cost per unit. UK The UK market remains highly competitive, with the last quarter experiencingcontinued pricing pressure from both network operators and MVNOs, together withstrong seasonal promotions. Against that background, Vodafone UK registered 561,000 net additions, with 84%on prepaid tariffs compared with 80% for the same quarter last year reflectingtraditional seasonal activity. The closing base reached 16.3 million, up 7% yearon year. Vodafone UK maintained its focus on higher value customers with over75% of consumer contract gross additions selecting 18 month contracts. Closing3G devices increased by 66% from September to 725,000. Annualised blended churn for the quarter improved to 31.9% from 33.1% inSeptember, with continued improvement in contract churn, which is now lower thanthe same period last year. Blended ARPU for the quarter was down 4.3% year on year, reflecting changes inpricing during 2005 to improve competitiveness in the market, a higherinactivity rate in prepaid and the impact of an increase in multiple deviceswithin the corporate segment due to continued growth in the sale of VodafoneMobile Connect datacards and hand-held business devices. Total minutes of usewere up nearly 10% year on year, driven by a 7.3% increase in average customersand a 2.2% increase in voice usage per customer. Service revenue growth was 2.7% for the quarter compared to approximately 5.0%in the quarter to September, after adjusting for the impact of changes intermination rates. Service revenue growth was also impacted by the effect ofprice declines and slower customer growth, a greater proportion of which wasfrom prepaid. Whilst these factors contributed to stable voice revenue year onyear, non-voice revenue grew by 13.2% with 52% growth in non-messaging datarevenue, benefiting from increasing penetration of 3G devices. Net acquisition and retention costs as a percentage of service revenue werelower than the same quarter last year, despite a higher number of grossadditions. Higher volumes of customer acquisitions, driven by prepaid, weregenerated at lower unit costs. Upgrade volumes were stable year on year but theincrease in 3G activity led to a slight rise in unit cost. Other Mobile Operations Subsidiaries The Group's other subsidiaries added 1.9 million proportionate organic customersin the quarter. Strong performances were recorded in Romania, Egypt, Portugaland Greece. Growth in 3G devices accelerated in the quarter, increasing by over70% from September to 1.2 million. Organic proportionate service revenue growth for the quarter was 9.9% year onyear with particularly strong performances in Romania, Egypt, and Australia, allgrowing in excess of 20%. Greece, Hungary and the Czech Republic reported doubledigit service revenue growth for the quarter. Joint Ventures The Group's other joint ventures reported 1.1 million proportionate organic netadditions in the quarter with 769,000 proportionate net additions from Vodacom,the Group's joint venture in South Africa. Organic proportionate service revenue growth for the quarter was 21% year onyear, including growth of 22% in Vodacom. Associates and investments The Group's associates and investments added over 1.6 million proportionateorganic customers in the quarter. Verizon Wireless registered record net additions of over 2 million in thequarter with the Group's proportionate share at 897,000. Verizon Communicationswill be reporting its full year results and those of Verizon Wireless on 26January. In France, SFR has 4.8 million registered Vodafone live! customers and over 1.0million Vodafone live! with 3G registered devices. Vivendi Universal will bereporting both its full year revenue and that of SFR on 30 January. - ends - For further information: Vodafone GroupInvestor Relations Media RelationsTelephone: +44 (0) 1635 664447 Telephone: +44(0) 1635 664444 Notes to editors: 1. The Group's outlook for the financial years ending 31 March 2006 and 31 March 2007 is contained in Vodafone's interim results announcement for the six months ended 30 September 2005, in which there is a discussion of forward-looking statements and the risks associated with them. 2. At the country level, service revenue growth is calculated in local currency and before the elimination of intercompany revenue. At the Group and Other Mobile Operations levels, service revenue growth is calculated at constant exchange rates and after the elimination of intercompany revenue. 3. Vodafone, Vodafone live! and Vodafone Mobile Connect are trademarks of the Vodafone Group. 4. References in this press release to "December" and "September" shall, unless the context requires otherwise, be deemed to be references to 31 December 2005 and 30 September 2005 respectively. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES PROPORTIONATE CUSTOMERS - 1 OCTOBER TO 31 DECEMBER 2005 -------------------------------------------------------------------------------COUNTRY PERCENTAGE AT 30 NET OTHER AT 31 PREPAID OWNERSHIP SEPT ADDITIONS MOVEMENTS DEC (3) (1) 2005 (2) 2005 (%) ('000s) ('000s) ('000s) ('000s) (%)-------------------------------------------------------------------------------Principal Markets Germany 100.0% 28,259 906 - 29,165 53.3Italy 76.9% 17,884 324 - 18,208 92.3Japan 97.7% 14,644 123 - 14,767 10.8Spain 100.0% 12,418 505 - 12,923 51.4UK 100.0% 15,764 561 - 16,325 61.4 ----------------------------------------- 88,969 2,419 - 91,388Other Subsidiaries Albania 99.9% 713 35 - 748 96.7Australia 100.0% 3,016 110 - 3,126 73.2Czech Republic 99.9% 2,036 104 - 2,140 48.7Egypt 50.1% 2,967 417 (316) 3,068 89.9Greece 99.8% 4,291 138 - 4,429 66.0Hungary 100.0% 1,913 125 - 2,038 71.4Ireland 100.0% 2,013 34 - 2,047 73.3Malta 100.0% 176 1 - 177 90.1Netherlands 99.9% 3,976 - - 3,976 54.4New Zealand 100.0% 1,956 68 - 2,024 77.8Portugal 100.0% 3,916 203 - 4,119 79.7Romania 100.0% 5,529 603 - 6,132 63.6Sweden 100.0% 1,545 28 1,573 33.9 ----------------------------------------- 34,047 1,866 (316) 35,597Other Joint Ventures Fiji 49.0% 87 8 - 95 94.1India 10.0% - 51 1,582 1,633 79.7Kenya 35.0% 1,071 150 - 1,221 98.2Poland 19.6% 1,641 133 - 1,774 54.6South Africa 35.0% 6,274 769 - 7,043 89.1 ----------------------------------------- 9,073 1,111 1,582 11,766 Associates & Investments United States(4) 44.4% 21,883 897 5 22,785 5.6Other 17,018 762 - 17,780 72.4 ----------------------------------------- 38,901 1,659 5 40,565 -----------------------------------------TOTAL 170,990 7,055 1,271 179,316 63.4------------------------------------------------------------------------------- (1) All ownership percentages are stated as at 31 December 2005 and exclude options, warrants or other rights or obligations of the Group to increase or decrease ownership in any venture with the exception of India as set out in (2) below. Ownership interests have been rounded to the nearest tenth of one percent. (2) Other movements for the quarter to 31 December 2005 represents the acquisition of customer bases by Verizon Wireless, the disconnection of 316,000 proportionate customers in Egypt following revisions to its disconnection policy and the acquisition of a 5.6% direct interest in Bharti Tele-Ventures Limited in India, followed by a subscription for convertible debentures in Bharti Enterprises Private Limited, representing a 4.4% indirect economic interest in Bharti Tele-Ventures Limited. Accordingly at 31 December 2005 the Group had a 10% economic interest in Bharti Tele-Ventures Limited. (3) Prepaid customer percentages are calculated on a venture basis. At 31 December 2005, there were 510.2 million total venture customers. (4) The Group's ownership interest in Verizon Wireless is 45.0%. However, the Group's proportionate customer base has been adjusted for Verizon Wireless's proportionate ownership of its customer base across all its network interests of approximately 98.6% at 31 December 2005. In the absence of acquired interests, this proportionate ownership will vary slightly from quarter to quarter depending on the underlying mix of net additions across each of these networks. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES VODAFONE LIVE! ACTIVE DEVICES -------------------------------------------------------------------------------COUNTRY AT 30 SEPT 2005 NET ADDITIONS AT 31 DEC 2005 ('000s) ('000s) ('000s)-------------------------------------------------------------------------------Principal Markets Germany 5,508 540 6,048Italy(1) 2,830 647 3,477Japan 12,775 175 12,950Spain 4,132 519 4,651UK 3,963 232 4,195 ---------------------------------------------- 29,208 2,113 31,321Other Subsidiaries &Joint Ventures 5,777 1,430 7,207 ----------------------------------------------Group Statutory 34,985 3,543 38,528------------------------------------------------------------------------------- The table above only includes Vodafone live! customers in the Group's subsidiaryand joint venture undertakings. There were an additional 5.2 million registeredVodafone live! venture customers in the Group's associated undertakings at 31December 2005 (30 September 2005: 4.7 million). (1) Under IFRS, Vodafone Italy is treated as a joint venture. The figures in the table above represent the Group's share of Vodafone live! active devices. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES 3G DEVICES -------------------------------------------------------------------------------COUNTRY AT 30 SEPT 2005 NET ADDITIONS AT 31 DEC 2005 ('000s) ('000s) ('000s)-------------------------------------------------------------------------------Principal Markets Germany 815 632 1,447Italy(1) 1,044 673 1,717Japan(2) 1,614 610 2,224Spain 315 287 602UK 438 287 725 ---------------------------------------------- 4,226 2,489 6,715Other Subsidiaries &Joint Ventures 712 567 1,279 ----------------------------------------------Group Statutory Total 4,938 3,056 7,994 ----------------------------------------------Consumer devices 4,506 2,909 7,415Business devices 432 147 579 ---------------------------------------------- 4,938 3,056 7,994------------------------------------------------------------------------------- The table above only includes 3G devices in the Group's subsidiary and joint venture undertakings. There were an additional 1.1 million Vodafone live! with 3G devices and Vodafone Mobile Connect 3G/GPRS data card in the Group's associated undertakings at 31 December 2005 (30 September 2005: 0.4 million). (1) Under IFRS, Vodafone Italy is treated as a joint venture. The figures in the table above represent the Group's share of 3G devices. (2) The number of 3G devices in Japan reported in the table above excludes 94,000 devices (30 September 2005: 140,000) which use the 3G network but are not capable of accessing 3G data services. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES AVERAGE MONTHLY REVENUE PER USER IN THE QUARTER --------------------------------------------------------------------------------COUNTRY 30 31 31 30 30 31 SEPT DEC MAR JUNE SEPT DEC 2004 2004 2005 2005 2005 2005--------------------------------------------------------------------------------Germany Total 26.0 24.9 23.4 24.3 24.4 22.9(EUR) Contract 41.5 39.9 37.7 39.8 41.0 38.8 Prepaid 10.3 9.6 9.2 9.2 9.0 8.3--------------------------------------------------------------------------------Italy Total 30.3 30.2 29.1 30.4 29.9 27.7(EUR) Contract 74.4 78.4 74.8 79.4 75.0 73.7 Prepaid 26.0 25.5 24.6 25.8 25.9 23.5--------------------------------------------------------------------------------Japan Total 6,357 6,149 5,887 5,951 6,016 5,918(JPY) Contract 6,733 6,533 6,260 6,329 6,391 6,297 Prepaid 2,718 2,574 2,393 2,410 2,448 2,300--------------------------------------------------------------------------------Spain Total 36.7 34.2 33.3 36.2 37.7 35.3(EUR) Contract 61.1 56.6 54.2 58.5 60.7 56.3 Prepaid 16.4 14.7 14.6 15.4 16.2 15.0--------------------------------------------------------------------------------UK Total 26.6 24.9 24.1 24.6 25.1 23.8(GBP) Contract 48.7 45.7 45.6 46.5 47.9 44.8 Prepaid 11.1 10.3 9.4 9.5 9.9 9.5---------------------------------------------------------------------------------------------------------------------------------------------------------------- Albania Total 2,587 2,417 2,184 2,255 2,534 2,259(ALL) Contract 25,580 24,629 22,234 23,592 25,201 23,031 Prepaid 1,851 1,690 1,522 1,518 1,753 1,548--------------------------------------------------------------------------------Australia Total 52.1 47.3 51.4 47.8 48.2 51.4(AUD) Contract 77.1 82.8 102.2 92.8 93.6 94.3 Prepaid 32.7 22.4 25.4 26.7 31.1 35.0--------------------------------------------------------------------------------CzechRepublic(1) Total 657 680 641 680 679 679(CZK) Contract 1,063 1,066 986 1,029 1,017 1,015 Prepaid 320 340 317 340 342 337--------------------------------------------------------------------------------Egypt Total 111.5 102.8 94.1 91.4 89.4 74.1(EGP) Contract 264.6 255.9 258.0 268.6 283.9 274.1 Prepaid 74.4 67.9 61.8 60.7 62.4 52.0--------------------------------------------------------------------------------Greece Total 36.7 32.3 30.4 32.2 34.2 31.3(EUR) Contract 71.4 63.8 61.8 65.1 69.7 64.2 Prepaid 19.4 16.2 14.4 15.1 15.7 14.1--------------------------------------------------------------------------------Hungary Total 5,396 5,182 4,945 5,321 5,153 4,885(HUF) Contract 12,961 11,774 10,800 11,302 11,264 9,666 Prepaid 3,422 3,313 3,169 3,391 3,046 3,043--------------------------------------------------------------------------------Ireland Total 51.7 50.7 49.1 51.4 53.1 50.2(EUR) Contract 102.8 98.7 96.3 101.9 107.8 99.9 Prepaid 31.6 31.7 30.8 32.1 32.6 31.6--------------------------------------------------------------------------------Malta Total 16.9 12.9 11.6 14.0 16.2 13.0(MTL) Contract 98.0 65.4 55.7 74.6 91.4 61.8 Prepaid 8.7 7.4 6.8 7.4 7.8 7.3--------------------------------------------------------------------------------Netherlands Total 39.3 37.5 35.3 37.1 36.6 34.5(EUR) Contract 73.5 70.5 67.0 69.5 68.6 64.7 Prepaid 13.3 11.9 10.5 11.3 11.0 9.8--------------------------------------------------------------------------------New Zealand Total 52.5 53.0 52.3 50.7 51.0 51.2(NZD) Contract 147.3 146.5 143.4 138.9 139.7 137.2 Prepaid 27.2 27.9 27.8 25.9 25.6 25.9--------------------------------------------------------------------------------Portugal Total 29.7 26.8 25.8 26.4 27.1 24.0(EUR) Contract 59.8 54.5 54.4 67.3 69.8 61.9 Prepaid 17.2 15.7 15.5 14.3 14.7 13.4--------------------------------------------------------------------------------Romania(1) Total 14.4 14.1 13.2 14.9 15.9 15.4(USD) Contract 31.2 30.4 27.7 30.2 31.1 29.5 Prepaid 5.3 5.5 5.2 6.3 7.1 7.0--------------------------------------------------------------------------------Sweden Total 335.3 315.6 285.0 317.9 313.8 302.3(SEK) Contract 484.5 461.2 432.6 458.6 439.5 418.6 Prepaid 75.0 60.8 29.9 61.7 69.3 53.0-------------------------------------------------------------------------------- (1) MobiFon S.A. in Romania and Oskar Mobil a.s. in the Czech Republic became subsidiaries on 31 May 2005. However, historic average monthly revenue per user information has been presented in the table above for all comparative periods in order to assist in the understanding of historic results. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUE ------------------------------------------------------------------------------- QUARTER TO 31 DECEMBER 2005 --------------------------------------------------COUNTRY MESSAGING DATA TOTAL-------------------------------------------------------------------------------Principal Markets Germany 15.7% 4.7% 20.4%Italy(1) 14.9% 2.5% 17.4%Japan(2) 6.6% 23.3% 29.9%Spain 11.9% 2.9% 14.8%UK 15.7% 5.0% 20.7% Group Statutory Total 12.8% 6.6% 19.4%------------------------------------------------------------------------------- VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES HISTORIC NON-VOICE SERVICES INFORMATION ------------------------------------------------------------------------------- NON-VOICE SERVICES AS A PERCENTAGE OF SERVICE REVENUE IN THE QUARTER TO -------------------------------------------------------------COUNTRY 30 SEPT 31 DEC 31 MAR 30 JUN 30 SEPT 31 DEC 2004 2004 2005 2005 2005 2005-------------------------------------------------------------------------------Principal Markets Germany 17.0% 18.3% 19.8% 19.3% 19.5% 20.4%Italy(1) 14.8% 14.7% 15.6% 14.9% 16.8% 17.4%Japan(2) 28.7% 28.6% 29.1% 29.8% 30.5% 29.9%Spain 13.0% 14.2% 15.0% 13.7% 14.2% 14.8%UK 18.0% 18.8% 19.3% 19.3% 19.7% 20.7% Group StatutoryTotal 17.8% 18.1% 19.0% 18.5% 18.9% 19.4%------------------------------------------------------------------------------- (1) Under IFRS, Vodafone Italy is treated as a joint venture. (2) In Japan, messaging and other data services transmitted via the 3G network are packet-based. It is not possible to allocate revenue arising from these services between Messaging and Data services and so all revenue is included within Data revenue. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES CUSTOMER CHURN ------------------------------------------------------------------------------- ANNUALISED CHURN INFORMATION IN THE QUARTER TO --------------------------------------------------------COUNTRY 30 31 31 30 30 31 SEPT DEC MAR JUN SEPT DEC 2004 2004 2005 2005 2005 2005-------------------------------------------------------------------------------Principal Markets Germany Total 17.9% 18.8% 19.5% 17.3% 19.7% 21.2% Contract 14.8% 16.1% 14.0% 13.1% 14.3% 16.8% Prepaid 20.9% 21.3% 24.5% 21.1% 24.6% 25.2%------------------------------------------------------------------------------- Italy Total 17.6% 18.6% 17.2% 17.3% 18.7% 19.1% Contract 16.0% 16.3% 18.4% 14.9% 14.5% 16.6% Prepaid 17.8% 18.8% 17.0% 17.5% 19.1% 19.3%------------------------------------------------------------------------------- Japan Total 24.0% 21.9% 22.8% 20.2% 19.1% 17.6% Contract 22.9% 20.0% 20.8% 17.6% 16.2% 14.6% Prepaid 34.4% 37.2% 39.1% 41.5% 42.7% 42.3%------------------------------------------------------------------------------- Spain Total 21.9% 20.7% 21.3% 21.7% 20.7% 20.6% Contract 13.1% 14.2% 14.6% 13.6% 12.5% 13.9% Prepaid 29.0% 26.2% 27.1% 29.0% 28.1% 26.9%------------------------------------------------------------------------------- UK Total 28.8% 29.6% 30.7% 32.4% 33.1% 31.9% Contract 21.8% 21.6% 25.3% 23.2% 21.6% 20.2% Prepaid 33.5% 34.8% 34.2% 38.3% 40.5% 39.5%------------------------------------------------------------------------------- VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES ACTIVE CUSTOMERS ------------------------------------------------------------------------------- ACTIVE CUSTOMERS(1) AT ----------------------------------------------------------COUNTRY 30 31 31 30 30 31 SEPT DEC MAR JUN SEPT DEC 2004 2004 2005 2005 2005 2005-------------------------------------------------------------------------------Principal Markets Germany 92.2% 91.7% 91.1% 90.1% 90.1% 88.4%Italy(2) 92.1% 91.8% 91.8% 91.7% 92.3% 92.1%Japan 97.0% 96.7% 96.4% 96.6% 96.8% 96.6%Spain 92.2% 92.3% 92.7% 92.9% 93.0% 93.7%UK 90.7% 89.7% 88.8% 88.8% 90.6% 90.8% Group StatutoryTotal 92.2% 91.8% 91.6% 91.0% 91.8% 91.6%------------------------------------------------------------------------------- (1) An active customer is defined as one who has made or received a chargeable event in the last 3 months. The Group's joint ventures in India and Kenya and its subsidiary in the Czech Republic are currently unable to measure active customers under this basis and so have been excluded from the calculation of the Group Statutory Total activity percentages in the table above. (2) Under IFRS, Vodafone Italy is treated as a joint venture. VODAFONE GROUP PLC - MOBILE TELECOMMUNICATIONS BUSINESSES VOICE USAGE VOLUMES ---------------------------------------------------------- TOTAL VOICE MINUTES(1)(MILLIONS)IN THE QUARTER TO-------------------------------------------------------------------------------COUNTRY 30 31 31 30 30 31 SEPT DEC MAR JUN SEPT DEC 2004 2004 2005 2005 2005 2005-------------------------------------------------------------------------------Principal Markets Germany 5,967 6,050 5,768 6,356 6,428 7,010Italy(2) 6,914 7,250 7,327 7,173 7,164 7,521Japan 6,161 5,980 5,656 5,692 5,833 5,918Spain 4,375 4,482 4,973 5,648 5,859 5,966UK 6,324 6,530 6,413 6,810 6,937 7,167 ---------------------------------------------------------- 29,741 30,292 30,137 31,679 32,221 33,582Other Subsidiaries Albania 121 119 118 129 144 141Australia 1,120 1,346 1,442 1,619 1,818 1,957Czech Republic(3) N/a N/a N/a 289 840 899Egypt 1,693 1,616 1,734 1,979 2,341 2,278Greece 1,535 1,517 1,538 1,757 1,896 1,870Hungary 608 652 651 741 792 842Ireland 1,187 1,195 1,176 1,263 1,279 1,302Malta 43 39 37 42 47 43Netherlands 1,437 1,567 1,556 1,697 1,601 1,755New Zealand 497 538 539 540 559 616Portugal 1,235 1,229 1,268 1,319 1,384 1,386Romania(3) N/a N/a N/a 525 1,754 1,931Sweden 640 657 614 688 681 753 ---------------------------------------------------------- 10,116 10,475 10,673 12,588 15,136 15,773Other Joint Ventures 1,767 1,908 1,931 2,021 1,957 2,598 ----------------------------------------------------------Group StatutoryTotal 41,624 42,675 42,741 46,288 49,314 51,953------------------------------------------------------------------------------- (1) The total voice minute information presented in the table above represents the volume of minutes handled by each local network and includes incoming, outgoing and visitor calls. The voice minute information in respect of the Czech Republic, Germany, New Zealand and Romania reflects minutes billed which are rounded-up under certain tariffs. (2) Under IFRS, Vodafone Italy is treated as a joint venture. The figures in the table above represent the Group's share of the voice minute information. (3) MobiFon S.A. in Romania and Oskar Mobil a.s. in the Czech Republic became subsidiaries on 31 May 2005. Voice minutes in the quarter to 30 June 2005 only include volumes during the month of June 2005. Prior to 31 May 2005, MobiFon S.A. was treated as a joint venture and was previously included within Other Joint Ventures. This information is provided by RNS The company news service from the London Stock Exchange

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