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Half Year Results

22nd Jul 2010 07:00

22 July 2010 THE CAPITA GROUP PLC Half year results for the 6 months to 30 June 2010 GOOD PERFORMANCE AND PROSPECTS Financial highlights Half year 2010 Half year 2009 Change Turnover £1,361m £1,311m + 4%

Underlying operating profit* £178.4m £159.6m

+ 12%

Underlying profit before tax* £163.1m £141.7m

+ 15%

Underlying earnings per share* 19.60p 16.92p +

16% Interim dividend per share 6.6p 5.6p + 18%* excludes intangible amortisation and acquisition costs of £18.2m (H1 2009: £9.9m), the non-cash impact of mark to market movement on financial instrumentsof £12.5m charge (H1 2009: £3.0m credit).

Key points

* Major contracts wins and renewals of £523m (6 months to 30 June 2009: £

814m) * Buoyant bid pipeline of £4.4bn (Feb 2010: £3.7bn) * 7 acquisitions completed to date in 2010 at a cost of £107m * Operating margin increased to 13.1% (6 months to 30 June 2009: 12.2%)

* Strong underlying free cash flow - up 15% to £140m (6 months to 30 June

2009: £122m) * 18% increase in half year dividend to 6.6p per share * £1.03bn returned to shareholders over last 5 years

Paul Pindar, Chief Executive of The Capita Group Plc, commented:

"Capita has made good progress in 2010. We have secured new and renewed majorcontracts worth £523m in the first 6 months of the year and the majority of ourbusinesses across the Group delivered robust results.Capita is well placed to continue its growth and is now enjoying a very healthyflow of new business opportunities. There is buoyant demand for outsourcingacross both the private and public sectors, with the most active markets in ourstrong bid pipeline remaining local government and life and pensions. Whilstthe current pressures on public spending may potentially affect growth in theshort term in a small number of our trading activities, the need for our publicsector clients to achieve substantial cost efficiencies offers significantopportunities for the Group going forwards.

Our pipeline of sales prospects, forward visibility of revenues from our long term contracts and consistent operational performance position us well for further progress in 2010 and thereafter."

For further information:The Capita Group Plc Tel: 020 7799 1525 Paul Pindar, Chief Executive

Shona Nichols, Corporate Communications Director

Capita Press Office Tel: 020 7654 2399 Financial Dynamics Tel: 020 7269 7121 Andrew Lorenz The Capita Group Plc Half year results for the 6 months to 30 June 2010 Capita, the UK's leading business process outsourcing ("BPO") and professionalservices company, has made good progress in the first 6 months of 2010. Themajority of our businesses across the Group have performed well and we havesecured new and renewed major contracts worth £523m in the first 6 months ofthe year.In the 6 months ended 30 June 2010, turnover increased by 4% to £1,361m (6months to 30 June 2009: £1,311m). Revenue growth has been impacted by the lowernumber of new major contracts secured last year and, as highlighted in February2010, by an unusually high level of contract completions and lower clientexpenditure on project activity. Underlying operating profit* rose by 12% to £178.4m (2009: £159.6m) and underlying profit before taxation* increased by 15%to £163.1m (2009: £141.7m). Underlying earnings per share* grew by 16% to19.60p (2009: 16.92p).

Underlying operating cash flow rose by 9% to £216m (2009: £198m). We have increased our interim dividend by 18% to 6.6p per share (2009: 5.60p).

* excludes intangible amortisation and acquisition costs of £18.2m (H1 2009: £9.9m), the non-cash impact of mark to market movement on financial instrumentsof £12.5m charge (H1 2009: £3.0m credit).

Building value for shareholders

To ensure we build value for shareholders on a consistent, long term basis, we focus on a number of additional key financial measures including:

* Margin - our focus remains on generating a steadily improving operating

margin. In the period, operating margin (before amortisation) was 13.1%

(2009: 12.2%). Our continued margin progression is due to our focus on

operating at optimum efficiency across the Group, our ability to drive out

benefits from our extensive scale, in particular through IT

rationalisation, property consolidation and effective procurement, and the

sophistication and added value of the services we deliver to clients. These

factors underpin our confidence in continuing to deliver improving margin

for the foreseeable future. * Cash flow - the strength of our business model is reflected in our excellent underlying cash flow, with £216m (2009: £198m) generated by operations in the period, representing an operating profit to cash conversion rate of 121% (2009: 124%). Our underlying free cash flow increased by 15% to £140m (2009: £122m).

We use surplus cash to add value in 3 main ways - through acquisitions, share buybacks and dividends:

* Acquisitions - acquisitions help us to enter new markets, strengthen

existing market positions and build economies of scale, or access a new

customer base. Acquisitions have consistently been a key driver for

enhancing value to our shareholders by both generating excellent returns on

capital and by building platforms for future organic growth.

To date in 2010, we have spent £107m on 7 acquisitions. We will continue withour strategy of acquiring small to medium-sized businesses which are priced ata level which add value for our shareholders. Current market conditions arefuelling our pipeline of potential acquisitions and we expect to be active inacquiring further suitable businesses in the second half of the year. We remainhighly selective and have a robust process for smoothly integratingacquisitions into the Group and driving out value.

* Share buybacks - opportunistic share buybacks help us to maintain an

efficient capital structure and minimise our long term cost of capital. In

the 6 months to 30 June 2010, the Group has bought back 11.7 million shares

(representing 1.9% of the issued share capital) at an average price of 765p

per share. Following these buybacks the Company has 609 million shares in

issue (excluding shares held in Treasury and the Capita Employee Benefit

Trust). We will continue to buy back shares if attractive opportunities

arise. Shareholders renewed the Group's authority to purchase up to 10% of

issued share capital at our AGM in May 2010. The Group has returned £1.03bn

to shareholders over the last 5 years through share buybacks, ordinary

dividends and special dividends.

* Interim dividend - the Board has declared an interim dividend of 6.6p per

ordinary share (2009: 5.6p), representing an increase of 18%. The dividend

will be payable on 12 October 2010 to shareholders on the register at the

close of business on 3 September 2010.

* Capital expenditure - we aim to contain capital expenditure at or below 4%

of revenue. During the period, we met this objective with net capital

expenditure at 2.8% (2009: 2.7%) of revenue.

* Return on capital employed - we deploy our capital carefully and focus on

driving a healthy return on capital. Over the last 12 months, the post tax

return on average capital employed (including debt) was 20.2% (12 months to

30 June 2009: 20.2%). This compares to our estimated weighted average cost

of capital which is 7.8%.

Additional financial information

Debt profile - We aim to maintain a conservative balance sheet with substantialheadroom to take advantage of opportunities to add value to shareholders asthey arise. On 30 June 2010, we issued £253m of 7 and 10 year private placementnotes. Following this issuance, we have £834m of private placement debt whichmatures between 2012 and 2020. The proceeds of the new issues were used torepay a more expensive £200m bank term loan that was due to mature in July2011. In addition to cash of £112m held by the Group, we have an unutilisedcommitted revolving credit facility of £245m maturing in December 2011.

Our marketplace

We remain the clear leader in the overall UK BPO market with a 27% market sharein 2009 (25.5% 2008). Industry analysts estimate the total potential market at£94.2bn per annum (private sector 67% and public sector 33%) with only 6%outsourced to date.†We are experiencing high levels of interest across boththe private and public sectors as organisations seek alternative and moreefficient service delivery models.

Generating profitable growth

We generate profitable growth by winning business from new and existing customers in the UK and Ireland and supplement this by acquiring businesses that broaden our skill base and extend our market reach.

Organic growth: Each of our businesses employs sales teams focused uponsecuring growth from both existing and new customers. A good performance hasbeen achieved across the Group in the first half of the year, particularly inour financial services, local government, property consultancy, resourcing andIT services businesses.

†Source: Ovum 2008 and 2009

Our centrally managed Major Sales Team pursues complex, long term contractsworth over £10m which require a wide range of the Group's skills and generatehigh quality, recurring revenues. Securing and renewing major contracts remainsan important component of our growth.To date in 2010, 17 new contracts and extensions with an aggregate value of £523m have been secured. (H1 2009: £814m, 10 contracts). This includes a lifeand pensions contract with Aviva Life International in Ireland, a contract withAXA to provide administration services for Sainsbury's pet insurance offering,extensions of our DWP storage and Constructionline contracts and expansions of2 of our local government strategic partnerships, and:

* Harrow Council: Harrow Council has agreed in principle to transfer the

authority's IT services to Capita, subject to consultation with staff and

unions. The exact way in which this would be provided is still being

decided. This would also be subject to signing a satisfactory 10-year

contract with Capita, with a 5 year break clause. If agreed, the contract is expected to be

worth around £50m to Capita.

* Marsh: We are in the final stages of negotiations regarding an expansion of

our partnership to deliver back office functions and processing services to

enhance Marsh UK's broking activities to clients across its business.

* Building Schools for the Future (BSF): A number of BSF contracts involving

the provision of property consultancy and ICT for clients such as Wolverhampton City Council, Manchester City Council and Rochdale Metropolitan Borough Council, worth in aggregate £97m. All of these contracts have been confirmed as going ahead. * Nottinghamshire County Council and East Midlands Broadband Consortium

(embc): A new arrangement to provide networking, applications and services

to Nottinghamshire CC, worth £30m, and an extension to the embc contract,

both secured by our newly acquired Synetrix business.

* Virgin Money and Sheffield City Council: As previously announced, we are in

the final stages of negotiations with Virgin Money regarding the provision

of end-to-end sales support, policy administration and processing services

for a new home and motor insurance proposition. Also, we are working to

agree terms with Sheffield CC, under their existing partnership agreement,

to deliver and transform their customer services function.

Market activity and opportunities - the fuel for growth

Our bid pipeline currently stands at £4.4bn (February 2010: £3.7bn) and onlyincludes bid situations in which Capita is shortlisted to the last 4 or fewerbidders and caps the largest bids at £500m. We have no material contracts(defined as having annual revenue in excess of 1% of 2009 turnover) due forrebid until 2012.The bid pipeline reflects the continued quality and quantity of businessopportunities across our private and public sector markets. The bid pipeline iscurrently made up of 23 bids with an average contract duration of 8 years.Behind this is an active prospect list of opportunities which are yet to reacha shortlist stage, the fuel for the next tranche of potential outsourcingcontracts.Across our pipeline, our most active markets remain local government and lifeand pensions. Additionally, there are several interesting central government,health and defence opportunities.Below we have highlighted some of the drivers for outsourcing and opportunitiesin a number of our public sector markets due to the current increased focus onrestructuring and remodelling public services to deliver essential servicesefficiently.

* Central government: Central government contracts currently represent

approximately 9% of our Group turnover. Fiscal pressure across Government

is generating a strong focus on ways to deliver essential services at lower

cost. We are very encouraged by the decisiveness and pace being

demonstrated by the Coalition Government to tackle the fiscal position. It

was announced in the emergency budget in June that Government departments

should seek to make a reduction of 25% in costs and subsequently the civil

service has been tasked to identify further cost savings of up to 40% to be

achieved over the course of the next spending period starting April 2011.

The Government is expected to review services currently delivered by the

public sector and engage with outsourcing companies more widely and innovatively to help streamline and administer public services through different delivery models. With our breadth of capabilities and track record, we believe we are well placed to help Government achieve the required efficiencies whilst protecting the quality of services. * Local government: The local government market remains an area of high

interest and opportunity for us. Services we deliver to local authorities

represent 23% of Group revenues. Local authorities have been under fiscal

pressure for a number of years and are now facing the need to achieve even

greater cost savings. Strategic partnerships with outsourcing companies are

an established and recognised model for achieving service improvements and

cost efficiencies in this market. We are currently experiencing an increase

in engagement both with our current clients to explore expanding the remit

of our existing partnerships to assist them further and with potential

clients who are seeking wide ranging partnerships to remodel their services

to meet the needs of citizens within reduced budgets. Increasingly authorities are seeking assistance in consolidating and managing their property estates and using workspace more effectively. There is also an increased appetite to push forward the joint delivery of local public

services currently delivered by separate organisations and to share common

support services. Our footprint in the local authority market and the

health market positions us well to help local authorities respond to the

proposed structural changes in the recent NHS White Paper "Liberating the

NHS".

* Health: We have continued to build our capabilities and resources to meet

the needs of the health market. We entered the health market in 2004 with

the acquisition of AON Health Solutions. Today, the health market accounts

for 4% of Group revenues. As patient demand continues to grow against a

backdrop of tighter funding, we see further opportunities for growth in

this market. Our contract with NHS BSA, to provide processing and payments

of c.40m dental claims p.a. in England and Wales, and a managed IT service

to support the Authority, commenced at the beginning of July and we are now

focused on delivering service quality improvement and introducing

efficiencies to the Authority. Our recent acquisition of Premier Medical

Group, a leading provider of medical reporting and screening services in

the UK, further expands our service portfolio and provides greater depth of

experience in working with and managing medical professionals. The recent

NHS White Paper highlights the need to cut bureaucracy and administration

costs while increasing productivity and service quality. We are well placed

to bring together our skills and experience in the health market with our

ability to re-engineer processes and customer services to assist health

organisations to address these challenges.

Stimulating growth through acquisition: A key element of our growth is the acquisition of small to medium sized companies which extend our presence in existing marketplaces or provide a footprint in a new market. We have substantial experience of integrating acquired businesses and achieving synergies with our existing operations. To date in 2010, we have acquired 7 businesses for a total consideration of £107m including:

* Premier Medical Group - a leading provider of medical reporting and

screening services across the UK, acquired for £60m in June, further

demonstrates Capita's commitment to the health sector. We are currently

integrating our existing occupational health business with Premier Medical

Group to offer a wider, improved service to our clients and to gain operating synergies. * Ramesys - a provider of integrated ICT solutions to the education and

commercial sector. This acquisition, for £15m, allows us to broaden and

deepen our own expertise in the education technology market and also

enables us to compete for larger and more complex education IT projects.

* NB Real Estate - commercial property management specialists, acquired for £

10m. Combined with Capita Symonds, this acquisition offers the opportunity

to provide a full service proposition across the real estate lifecycle and

help public and private organisations to manage their property assets in

innovative and efficient ways.

* Sureterm Direct - acquired for £8m, Sureterm Direct is a niche personal

lines broker primarily offering insurance for classic cars, motorhomes and

4x4s. This acquisition will allow Capita Insurance Distribution to align

its classic car insurance business with its other operations, increasing

the efficiency of its services to customers. * Inventures - acquired for £6.8m, Inventures is a leading property consultancy focused on the healthcare market. Alongside Capita Symonds

services, the acquisition enables us to provide a full service proposition

across health and the wider public sector. Its focus on achieving efficient

use of clients' property portfolios and releasing surplus accommodation

positions the business well in the current fiscal environment.

Operational Update

Businesses across the Group have performed robustly in the continued challenging economic environment. The breadth and nature of our services and our flexible and innovative approach have enabled us to respond well to changing client requirements. Some examples of this are outlined below:

* India: Our Indian operations continue to deliver excellent productivity and

quality services. Our headcount in India stands at 4,140, an increase of 8%

since the beginning of the year. We are now focused on expanding our

capabilities in India beyond core administration services. Alongside our

offshore IT testing services, we have established an IT services capability

with scale and an initial focus on Application services. * IT Services: Our IT Services business continues to expand and deliver a good service to our businesses and contracts as well as directly to

clients. We have a growing track record of delivering IT transformations

that drive out efficiencies across organisations, particularly across local

government. In the education market, our breadth of specialist IT and

technology solutions is constantly growing and adapting to the increasing

use of technology to support education and training. Notwithstanding the

Government's announcement that it is not continuing the Building Schools

for the Future programme, our revenues for contracted projects remain

secure. We believe there will remain a steady demand for our services as

educational establishments continue to embrace technology as a key enabler

for learning and education improvement. Additionally, we are working across

the Group to draw together ICT, software services, property consultancy and

strategic educational consultancy skills and services to develop a

comprehensive response to support the Government's emerging new direction

for education.

* Property Consultancy - Capita Symonds has positioned itself well to weather

the reduction in Government spending on infrastructure projects. It is now

one of the UK's largest, multifaceted consultancies with an unrivalled

scope of services. In particular, it has invested in building its

capability in roadside technology that focuses on information, planning and

traffic flow control to ensure the most effective use of existing

infrastructures. Also, the combination of the services provided by recently

acquired NB Real Estate with Capita Symonds' portfolio of services enables

us to provide a full service proposition across the real estate lifecycle.

This is very valuable not only to commercial organisations but also to

central and local government organisations seeking to use workspace more

effectively and to manage their property estate more efficiently through

consolidation and disposal.

* Resourcing: Our Resourcing businesses continue to perform well. With the

drive across both the private and public sectors to manage their workforces

and recruitment as flexibly and efficiently as possible, we have been

successful in extending current and securing new managed services contracts

and expanding our remits under existing framework agreements. Our

recruitment process outsourcing (RPO) contract with NATS (National Air

Traffic Services) to save money through effective resource planning is

entering its 7th year. We have extended our existing contract and secured a

new 3 year contract (plus a potential 2 years extension) to supply the

entire Nuclear Estate with non permanent workers. We are supporting Severn

Trent Water through its business transformation and relocation programme.

In support of the collaborative procurement agenda across government, the

DWP CIPHER contract framework for interim resources has delivered cost

savings of £20m since July 2008 and now also engages with an additional 6

central government organisations.

Board changes

We have recently appointed two additional Non-Executive Directors to the GroupBoard. Dr Nigel Wilson was appointed a Non-Executive Director with effect from12 May 2010, and became a member of the Nomination, Remuneration and AuditCommittees. He became Senior Independent Director on appointment. Nigel isGroup Chief Financial Officer of Legal & General Group Plc.Paul Bowtell was appointed a Non-Executive Director with effect from 28 June2010 and became a member of the Nomination, Remuneration and Audit Committeeson appointment. He will become Chairman of the Audit Committee from 1 August2010. Paul is Chief Financial Officer of Tui Travel PLC.

Paul and Nigel's appointments add further financial and commercial expertise to the Board and we look forward to their contribution to Capita.

Additionally, after almost 4 years of service, Non-Executive Director Bill Grimsey has decided to stand down from the Board from 31 July 2010. His business acumen has enriched the Board during this period and we would like to thank Bill for his contribution and wish him well with his business and personal interests going forward.

Future prospects

Capita has made good progress in 2010. We have secured new and renewed majorcontracts worth £523m in the first 6 months of the year and the majority of ourbusinesses across the Group have delivered robust results.Capita is well placed to continue its growth and is now enjoying a very healthyflow of new business opportunities. There is buoyant demand for outsourcingacross both the private and public sectors, with the most active markets in ourstrong bid pipeline remaining local government and life and pensions. Whilstthe current pressures on public spending may potentially affect growth in theshort term in a small number of our trading activities, the need for our publicsector clients to achieve substantial cost efficiencies offers significantopportunities for the Group going forwards.

Our pipeline of sales prospects, forward visibility of revenues from our long term contracts and consistent operational performance position us well for further progress in 2010 and thereafter.

-Ends- Half year condensed consolidated income statementfor the 6 months ended 30 June 2010 30 June 30 June 2010 2009 Non- Non- Underlying underlying Total Underlying underlying Total Notes £m £m £m £m £m £m Continuing operations: Revenue 3 1,361.1 - 1,361.1 1,310.7 - 1,310.7 Cost of sales 971.7 - 971.7 944.0 - 944.0 Gross profit 389.4 - 389.4 366.7 - 366.7 Administrative 211.0 18.2 229.2 207.1 9.9 217.0expenses Operating profit 3 178.4 (18.2) 160.2 159.6 (9.9) 149.7 Finance costs (15.3) (12.5) (27.8) (17.9) 3.0 (14.9) Profit before tax 163.1 (30.7) 132.4 141.7 (6.9) 134.8 Income tax expense (42.4) 8.2 (34.2) (38.0) 1.9 (36.1) Profit for the 120.7 (22.5) 98.2 103.7 (5.0) 98.7period Attributable to: Equity holders of 120.7 (22.5) 98.2 103.7 (5.0) 98.7the parent Earnings per share 4 - basic 19.60p (3.65)p 15.95p 16.92p (0.81)p 16.11p - diluted 19.38p (3.62)p 15.76p 16.74p (0.80)p 15.94p

Half year condensed consolidated statement of comprehensive income for the 6 months ended 30 June 2010

30 June 30 June 2010 2009 £m £m £m £m Profit for the period 98.2 98.7

Other comprehensive income/(expense): Actuarial losses on defined benefit pension (14.8) (8.3)

schemes Income tax effect 4.1 2.3 (10.7) (6.0) Exchange differences on translation of (0.9) (3.0)foreign operations

Gains/(Losses) on cash flow hedges 6.6 (23.7) Reclassification adjustments for gains (0.1) (2.3) included in the income statement

Income tax effect (1.8) 7.3 4.7 (18.7) Other comprehensive expense for the period (6.9) (27.7)net of tax

Total comprehensive income for the period net 91.3

71.0of tax Attributable to: Equity holders of the parent 91.3 71.0Half year condensed consolidated balance sheetat 30 June 2010 30 June 31 2010 December 2009 £m £m Non-current assets Property, plant and equipment 256.7 256.6 Intangible assets 1,188.0 1,107.0 Financial assets 279.0 186.3 Trade and other receivables 22.6 20.3 1,746.3 1,570.2 Current assets Financial assets 4.9 2.0 Trade and other receivables 741.4 618.4 Cash 111.8 181.5 858.1 801.9 Total assets 2,604.4 2,372.1 Current liabilities Trade and other payables 901.2 794.5 Financial liabilities 14.5 19.8 Provisions 29.2 27.6 Income tax payable 56.1 37.5 1,001.0 879.4 Non-current liabilities Trade and other payables 10.7 9.0 Financial liabilities 1,106.3 951.3 Provisions 20.4 20.4 Deferred taxation 8.5 13.9 Employee benefits 41.7 31.9 1,187.6 1,026.5 Total liabilities 2,188.6 1,905.9 Net assets 415.8 466.2 Capital and reserves Issued share capital 13.0 12.9 Share premium 451.0 435.2 Employee benefit trust (0.4) (0.2) Capital redemption reserve 1.8 1.8 Foreign currency translation 3.4 4.3 Net unrealised gains reserve 12.5 7.8 Retained earnings (65.5) 4.4 Equity shareholders' funds 415.8 466.2

Included in aggregate financial liabilities is an amount of £1,059.8m (31December 2009: £720.5m) which represents the fair value of the Group's bondswhich should be considered in conjunction with the aggregate value of currencyand interest rate swaps of £228.2m (31 December 2009: £139.9m) included infinancial assets and £2.0m (31 December 2009: £0.6m) included in financialliabilities. Consequently, this gives an effective liability of £833.6m (31December 2009: £581.2m).

Half year condensed consolidated statement of changes in equity for the 6 months ended 30 June 2010

Share Share Employee Capital Retained

Foreign Net Total

capital premium benefit redemption earnings currency unrealised equity trust reserve translation gains reserve reserve £m £m £m £m £m £m £m £m At 1 January 2009 12.8 410.4 (0.2) 1.8 (53.0) 6.6 18.5 396.9 Profit for the period - - - - 98.7 - - 98.7 Other comprehensive - - - - (6.0) (3.0) (18.7) (27.7)income/(expense) Total comprehensive - - - - 92.7 (3.0) (18.7) 71.0income/(expense) for the period Share based payment - - - - 5.2 - - 5.2 Income tax deduction on - - - - 1.1 - - 1.1exercise of share options in excess of share based payments Deferred income tax - - - - (8.0) - - (8.0)relating to share based payments Shares issued 0.1 6.8 - - - - - 6.9 Share options satisfied - 6.6 - - - - - 6.6from EBT Equity dividends paid - - - - (58.8) - - (58.8) At 30 June 2009 12.9 423.8 (0.2) 1.8 (20.8) 3.6 (0.2) 420.9 At 1 January 2010 12.9 435.2 (0.2) 1.8 4.4 4.3 7.8 466.2 Profit for the period - - - - 98.2 - - 98.2 Other comprehensive - - - - (10.7) (0.9) 4.7 (6.9)income/(expense) Total comprehensive - - - - 87.5 (0.9) 4.7 91.3income/(expense) for the period Share based payment - - - - 4.9 - - 4.9 Purchase of own shares - - (0.2) - (89.3) - - (89.5) Share transaction costs - - - - (0.5) - - (0.5) Income tax deduction on - - - - 0.7 - - 0.7exercise of share options in excess of share based payments Deferred income tax - - - - (4.1) - - (4.1)relating to share based payments Shares issued 0.1 15.8 - - - - - 15.9 Equity dividends paid - - - - (69.1) - - (69.1) At 30 June 2010 13.0 451.0 (0.4) 1.8 (65.5) 3.4 12.5 415.8

Half year condensed consolidated cash flow statement for the 6 months ended 30 June 2010

30 June 30 June 2010 2009 Notes £m £m

Cash flows from operating activities Operating profit on continuing activities before 160.2 149.7interest and taxation Depreciation 36.4 27.9

Amortisation of intangible assets 17.0

9.9 Share based payment expense 4.9 5.2 Pension charge 10.7 10.3 Pension contributions (15.7) (14.8) Movement in provisions 0.8 (0.2)

Movement in receivables and payables 2.0

9.8

Cash generated from operations before exceptional 216.3

197.8

additional pension contribution

Income tax paid (23.2) (20.7) Exceptional additional pension contribution - (40.0) Net interest paid (15.3) (18.7) Cash generated from operations after income tax, 177.8

118.4

exceptional additional pension contribution and

interest

Net cash used in investing activities Purchase of property, plant and equipment (38.8)

(35.5)

Proceeds from sale of property, plant and equipment 1.3

- Investment loan 0.2 3.4 Acquisition of subsidiary undertakings and (104.6) (98.6)businesses

Cash acquired with subsidiary undertakings 1.1

0.6

Proceeds on sale of financial assets -

1.6 (140.8) (128.5)

Net cash used in financing activities Issue of ordinary share capital 15.7

13.4 Share buybacks (89.3) - Share transaction costs (0.5) - Dividends paid 5 (69.1) (58.8)

Capital element of finance lease rental payments 7 (0.3)

-

Asset based securitised financing arrangement 7 (5.3) (1.0) Instalment debtor movement 6.4 - Increase in long term debt 7 252.8 - Repayment of bonds and loan notes 7 (213.0)

(101.1)

Repayment of long term debt 7 (3.4)

- Repayment of loan notes 7 (0.7) - (106.7) (147.5) Net decrease in cash and cash equivalents (69.7)

(157.6)

Cash and cash equivalents at the beginning of the 181.5

86.7period Cash and cash equivalents at 30 June 111.8

(70.9)

Cash and cash equivalents comprise:

Overdraft 7 - (70.9) Cash at bank and in hand 7 111.8 - Total 111.8 (70.9)

Notes to the half year condensed consolidated financial statements for the 6 months ended 30 June 2010

1 Corporate information

The Capita Group Plc is a public limited company incorporated in England andWales whose shares are publicly traded. The half year condensed consolidatedfinancial statements of the Company and its subsidiaries (`the Group') for the6 months ended 30 June 2010 were authorised for issue in accordance with aresolution of the Directors on 21 July 2010.

2 Basis of preparation and accounting policies

(a) Basis of preparation

The half year condensed consolidated financial statements for the 6 months ended 30 June 2010 have been prepared in accordance with the Disclosure and Transparency Rules (DTR) of the Financial Services Authority and with IAS 34 Interim Financial Reporting.

The half year condensed consolidated financial statements do not include allthe information and disclosures required in the annual financial statements andshould be read in conjunction with the Group's annual financial statements asat 31 December 2009, which have been prepared in accordance with IFRSs asadopted by the European Union.This condensed consolidated half year financial information does not comprisestatutory accounts within the meaning of Section 434 of the Companies Act 2006.Statutory accounts for the year ended 31 December 2009 were approved by theBoard of Directors on 24 February 2010 and delivered to the Registrar ofCompanies. The report of the auditors on those accounts was unqualified, didnot contain an emphasis of matter paragraph and did not contain any statementunder Section 498 of the Companies Act 2006.

The half year condensed consolidated financial statements for the 6 months ended 30 June 2010 have not been audited or reviewed by auditors pursuant to the Auditing Practices Board guidance on Review of Interim Financial Information.

The Group has considerable financial resources together with long termcontracts with a wide range of public and private sector clients and suppliers.As a consequence, the Directors believe the Group is well placed to manage itsbusiness risks successfully.After making enquiries and in accordance with the FRC's "Going Concern andLiquidity Risk: Guidance for Directors of UK Companies 2009", the Directorshave a reasonable expectation that the Group has adequate resources to continuein operational existence for the foreseeable future. Accordingly, they continueto adopt the going concern basis in preparing the half year condensedconsolidated financial statements.

(b) Significant accounting policies

The accounting policies adopted in preparation of the half year condensedconsolidated financial statements are consistent with those followed in thepreparation of the Group's annual financial statements for the year ended 31December 2009, except for the adoption of the new standards and interpretationsas of 1 January 2010, noted below.IFRS 3 Business Combinations (Revised) and IAS 27 Consolidated and SeparateFinancial Statements (Amended) The revised business combinations standardintroduces significant changes in the accounting for business combinations.Changes affect the valuation of non-controlling interests, the accounting fortransaction costs, the initial recognition and subsequent measurement ofcontingent consideration and business combinations achieved in stages. Thesechanges will impact the amount of goodwill recognised, the reported results inthe period that an acquisition occurs and future reported results.IAS 27 (Amended) requires that a change in the ownership interest of asubsidiary (without loss of control) is accounted for as a transaction withowners in their capacity as owners. Therefore such transactions will no longergive rise to goodwill, nor will they give rise to a gain or loss. Furthermorethe amended standard changes the accounting for losses incurred by a subsidiaryas well as the loss of control of a subsidiary. The changes by IFRS 3 Revisedand IAS 27 (Amended) will affect future acquisitions or loss of control ofsubsidiaries and transactions with non-controlling interests.

This change in accounting policy was applied prospectively and had no material impact on earnings per share.

IFRS 2 Share based Payment - Group Cash-settled Share based PaymentTransactions The standard has been amended to clarify the accounting for groupcash-settled share based payment transactions. This amendment also supersedesIFRIC 8 and IFRIC 11. The adoption of this amendment did not have any impact onthe financial position or performance of the Group.IAS 39 Financial Instruments: Recognition and Measurement - Eligible HedgedItems (Amendment) This amendment addresses the designation of a one-sided riskin a hedged item and the designation of inflation as a hedged risk inparticular situations. The adoption of this amendment did not have any impacton the financial position or performance of the Group.

Improvements to IFRSs In April 2009 the International Accounting Standards Board issued its second omnibus of amendments to its standards, primarily with a view to removing inconsistencies and clarifying wording. The adoption of these amendments, which are effective from 1 January 2010, did not have any impact on the financial position or performance of the Group.

IFRIC 17 Distribution of Non-cash Assets to Owners This interpretation providesguidance on accounting for arrangements whereby an entity distributes non-cashassets to shareholders either as a distribution of reserves or as dividends.The interpretation had no effect on the financial position or performance ofthe Group.3 Segmental information 6 months 6 months to 30 June to 30 2010 June 2009 Analysis of segment revenue £m £m HR Solutions 137.6 138.2 Property Consultancy 146.2 128.2 Insurance Services 89.7 117.3 Investor Services 87.7 80.0 Integrated Services 130.4 172.7 ICT and Partnership Services 305.0 244.0 Life & Pensions 277.3 251.1 Professional Services 187.2 179.2 1,361.1 1,310.7 6 months 6 months to 30 June to 30 2010 June 2009 Analysis of segment result £m £m HR Solutions 13.7 12.8 Property Consultancy 11.8 9.1 Insurance Services 10.3 12.9 Investor Services 18.4 13.9 Integrated Services 21.6 27.2 ICT and Partnership Services 35.9 28.1 Life & Pensions 33.2 26.6 Professional Services 33.5 29.0 178.4 159.6

The comparative figures have been restated to reflect the changes to divisional structures as reported in the financial statements for the year ended 31 December 2009.

4 Earnings per share

The average number of shares in issue during the period was 615.7m (30 June2009: 612.8m). The diluted earnings per share have been calculated on theprofit for the period of £98.2m (30 June 2009: £98.7m) and an average dilutednumber of shares of 622.9m (30 June 2009: 619.3m). As at 21 July 2010, therewere 608.7m shares in issue.

5 Dividends paid and proposed

The interim dividend of 6.6p (2009: 5.6p) per share (not recognised as aliability at 30 June 2010) will be payable on 12 October 2010 to ordinaryshareholders on the register at the close of business on 3 September 2010. Thedividend disclosed in the cash flow statement represents the final ordinarydividend of 11.2p (2009: 9.6p) per share as proposed in the 31 December 2009financial statements and approved at the Group's AGM (not recognised as aliability at 31 December 2009).

6 Business combinations

The Group has made a number of acquisitions in the period, which are shown inaggregate below: Book Fair value Provisional values adjustments fair value to Group £m £m £m Intangible assets 0.6 - 0.6

Property, plant and equipment 3.6 -

3.6 Deferred tax 0.5 - 0.5 Debtors 70.0 (0.1) 69.9 Cash and cash equivalents 1.4 - 1.4 Creditors (65.3) (0.5) (65.8) Finance lease obligations (0.3) - (0.3) Provisions (0.7) - (0.7) Long term debt (0.6) - (0.6) Corporation tax (1.3) - (1.3) Net assets 7.9 (0.6) 7.3

Goodwill arising on acquisition

94.2 101.5 Discharged by: Cash 101.5The full exercise to determine the intangible assets acquired is still to becompleted, thus the above numbers are provisional; this exercise will befinalised for the full year financial statements. Further cash considerationwas paid in respect of previous acquisitions of £3.1m with an equivalent impacton goodwill.The performance of these acquisitions post their inclusion in the Group cannotbe ascertained as they have been fully integrated within existing offerings.7 Movement in net debt Net debt Acquisitions Cash Non- Net debt at in 2010 flow cash at 1 movements flow 30 June January movements 2010 2010 £m £m £m £m £m Cash and cash equivalents 181.5 - (69.7) - 111.8 Loan notes (2.6) - 0.7 - (1.9) Bonds* (720.5) - (252.8) (86.5) (1,059.8) Term debt (198.0) - 200.0 (2.0) - Factored debt acquired - (13.0) 13.0 - - Currency swaps in relation to 136.0 - - 85.2 221.2US $ denominated bonds*

Interest rate swaps in relation 3.3 - - 1.6

4.9to GBP denominated bonds* Long term debt (2.8) (0.6) 3.4 - - Finance leases (1.4) (0.3) 0.3 (0.4) (1.8) Sub-total net debt (604.5) (13.9) (105.1) (2.1) (725.6) Callable swaps (30.9) - - (12.5) (43.4)

Asset based securitised finance (17.1) - 5.3 -

(11.8) (652.5) (13.9) (99.8) (14.6) (780.8) Net debt Cash Non- Net debt at flow cash at 1 January movements flow 30 June 2009 movements 2009 £m £m £m £m Cash and cash equivalents 86.7 (86.7) - - Overdrafts - (70.9) - (70.9) Cash 86.7 (157.6) - (70.9) Loan notes (3.7) 0.8 - (2.9) Bonds* (953.1) 100.3 141.5 (711.3)

Currency swaps in relation to US $ 269.6 - (140.1)

129.5denominated bonds*

Interest rate swaps in relation to GBP 4.7 - (1.5)

3.2denominated bonds* Sub-total net debt (595.8) (56.5) (0.1) (652.4) Callable swaps (32.0) - 3.0 (29.0)

Asset based securitised finance (10.4) (4.7) -

(15.1) (638.2) (61.2) 2.9 (696.5)

The aggregate bond fair value above of £1,059.8m (30 June 2009: £711.3m)includes the GBP value of the US$ denominated bonds at 30 June 2010 (30 June2009). To remove the Group's exposure to currency fluctuations it has enteredinto currency swaps which effectively hedge the movement in the underlying bondfair value. The interest rate swap is being used to hedge the exposure tochanges in the fair value of GBP denominated bonds.

* The sum of these items held at fair value equates to the underlying value of the Group's bond debt of £833.6m (30 June 2009: £578.6m).

8 Capital commitments

At 30 June 2010, amounts contracted for but not provided in the financial statements for the acquisition of property, plant and equipment amounted to £ 8.2m (2009: £nil).

9 Related party transactionsTransactions between the company and its subsidiaries, which are relatedparties, have been eliminated on consolidation and are not disclosed in thisnote. The only related party transactions requiring disclosure are details ofkey management personnel compensation (including Directors of the parentcompany). These details are set out in the table below.Compensation of key management personnel (including Directors of parentcompany) 6 months 6 months 30 June 30 June 2010 2009 £m £m

Short term employment benefits 1.2

1.2 Post employment benefits 0.1 0.1 Share based payments 2.8 2.2 4.1 3.5

Gains on share options exercised in the period by key management personnel totalled £4.7m (2009: £3.8m).

10 Update on Arch Cru provision

The Group continues to work with its professional advisors and the relevantregulatory authority to resolve this matter. The exercise to determine whetherinvestors have suffered any detriment and if so to what extent any of theparties involved should be responsible for compensating them is still ongoing. The Group has not set aside any further provision in the period above that madein the 2009 year end financial statements.

Statement of Directors' responsibilities

The Directors confirm, to the best of their knowledge, that this condensed setof financial statements has been prepared in accordance with IAS 34 as adoptedby the European Union and that the Half Year Management Report includes a fairreview of the information required by Rules 4.2.4, 4.2.7 and 4.2.8 of theDisclosure and Transparency Rules of the United Kingdom Financial ServicesAuthority.

The names and functions of the Directors of The Capita Group Plc are as listed in the Group's Annual Report for 2009. A list of current Directors is maintained on the Group website: www.capita.co.uk.

By order of the BoardP R M Pindar G M HurstChief Executive Group Finance Director21 July 2010

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