11th Jun 2007 13:00
Esurance, the direct-to-consumer auto insurance company, andInnovation First Notice(R), Inc. (First Notice) today announced thatEsurance has selected First Notice's ClaimCapture software applicationas its next-generation claim reporting platform. £ Esurance plans to deploy ClaimCapture into its service center inSioux Falls, South Dakota. The platform will be hosted by First Noticeon an Application Service Provider basis, where it will be accessed byloss reporting representatives and supervisors to handle claim intakefor auto physical damage and bodily injury claims. £ "Esurance is committed to providing best-in-class claims service.First Notice truly understood our business challenges from acentralized service center perspective, and is working side-by-sidewith our claims teams to develop an enhanced claim reportingexperience," said Mark Hofmann, Claims Technology Manager at Esurance."By enhancing the amount of information collected when a customerfirst calls with a claim, our policyholders will have an even betterclaims experience with Esurance." £ ClaimCapture provides Esurance with comprehensive functionalityfor enhancing its data capture, triaging, scoring, and assignmentcapabilities at the claim initiation stage. The platform willintegrate seamlessly in real-time with Esurance's policy and claimssystems that automate the direct repair program and appraisalassignment process. £ "We are proud that Esurance has chosen First Notice as itsstrategic claim reporting technology partner," said Will Fulton,President, Innovation First Notice. "Esurance's position as theindustry's fastest growing personal auto insurance company reflectstheir thought leadership in critical areas such as claims. We lookforward to deploying this integrated solution to Esurance's customerbase." £ About Esurance(R) £ Esurance, a subsidiary of White Mountains Insurance Group, Ltd.(NYSE:WTM), provides personal auto insurance direct to consumersonline and through select online agents. Esurance is dedicated toconstantly improving the way people shop for, buy, and manage theirauto insurance. By combining the best of technology with industryknow-how, Esurance is able to offer hassle-free coverage with 24/7customer service and claims handling at competitive prices. £ Through Esurance's Web site, www.esurance.com, customers can getinstant quotes, view comparison quotes, buy an Esurance policy, andprint their proof of insurance card-- all in minutes. Esurance alsooffers policyholders the ability to make policy changes and fileclaims instantly online, demonstrating its commitment to improving theentire insurance process from quote to claim. £ About Innovation First Notice £ Innovation Group (LSE:TIG) provides technology-enabled outsourcingservices and software solutions to more than 200 insurers and otherrisk carriers through its international network of offices. Our teamconsists of insurance, business and technology industry experts whohave designed and delivered proven business process solutions fororganisations across the world. With more than 2,000 professionals, wehave built Innovation Group's pioneering reputation on the delivery ofmodern, innovative business process solutions that deliver costsavings, profit impact and key customer service benefits. InnovationGroup technology solutions are installed in 11 countries worldwide,and used by more than 25,000 people processing more than 20 millionpolicies and millions of claims annually. £ With over 90 national clients now utilizing Innovation FirstNotice's claims reporting services and software products, First Noticesuccessfully connects insurance carriers, third-party administratorsand self-insureds with their customers through a combination of callcenter outsourcing services and web-based enterprise software.Headquartered in Newton, MA, Innovation First Notice is a division ofInnovation Group. For more information, visit www.firstnotice.com. Copyright Business Wire 2007Related Shares:
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