eg operational excellence® awards winners 2012

10th Anniversary Winners announced - eg operational excellence® awards 2012

Shortlisted finalists and other guests of eg solutions plc - the back office optimisation software company - gathered at The Marriott Forest of Arden Hotel, Warwickshire, on Friday 16 November to celebrate the 10th Anniversary of the eg operational excellence® awards.

The awards offer an international benchmark of excellence within the industry. They showcase Companies and Teams who are transforming the back office, experience of customers and employees and demonstrate how real-time work management, forecasting & strategic planning and operational excellence can make a difference.

eg's CEO, Elizabeth Gooch, said "our awards recognise outstanding contributions made by individuals towards best practice use of the eg principles of operational management® and the eg software suite. Many people have been recognised over the past decade and we will continue to celebrate success for many more years to come".

The evening was attended by many of eg's clients including: Barclaycard, The Co-operative Banking Group, Capita, Legal & General, Geoban (Part of Santander Group), The West Brom, Nationwide Building Society, Wesleyan Assurance, BGL, DNB Livsforsikring from Norway and Silica from South Africa.

When announcing this year's winners, Tim Becker from eg - the evening's compere, - said: "The eg operational excellence® awards celebrate real achievements and reward the hard work and success of Team Leaders, Managers and their Teams. The volume and standard of the nominations this year was once again very high and all the winners should feel extremely proud of their achievements and their progress in the journey to operational excellence."

The 2012 Winners

Best Newcomer Team Manager (UK) - David Mitchell, Barclaycard Loans

Best Newcomer Team Manager (International) - Elaine McDonald, Capita Life & Pension Services

Best Business Support (Individual) - Richard Clairmonte, Capita Life & Pension Services (Isle of Man) Limited

Best Business Support (Team) - CPS Colleague Development Coach Team, The Co-operative Banking Group

Most Improved Team Manager - Jordan Bishop, Legal & General (Retail Savings)

Best Practice Manager (UK) - Adrian Downey, Legal & General (Retail Savings)

Best Practice Manager (International) - Wilson Varghese, Capita Life & Pension Services (Isle of Man) Limited

Company & Team Awards

·; Best Practice Operational Forecasting and Planning - Planning and Intraday Team - CAST Planning, Barclaycard

·; Best Practice Operational Intelligence and Analytics - Business Performance Reporting Team, Legal & General (Retail Savings)

·; Intelligent Operations Management Technical Award - DNB IT Saksbehandlerstøtte, DNB Livsforsikring ASA

Best Practice Team Manager (UK) - Beverley Walklett, Nationwide Building Society

Best Practice Team Manager (International) - Sylvia Jones, Metropolitan Health Group

Operational Manager of the Decade

·; Team Manager - Paul Hetherington, Capita (Zurich)

·; Department Manager - Tracey Basson, Silica

·; Head of - Mike Pressland, Capita Life & Pension Services

Contacts