eDocs technology underpins Aviva Canada solution

RNS REACH: 1 July 2013

Quindell Portfolio Plc

Quindell eDocs technology underpins Aviva Canada solution

Quindell Portfolio PLC, (AIM:QPP.L) ("Quindell") a leading provider of software, consulting and technology enabled outsourcing services to the insurance, telecommunications and other related markets is pleased to announce another successful implementation at Aviva Canada Insurance ("Aviva").

Aviva, a long time Quindell customer, has successfully completed new development to enhance Aviva-Broker workflow. Quindell worked with Aviva to develop and deploy a Quindell and Iter8 eDocs solution, for its brokers using communic8™, industry leading broker connectivity software.

Leveraging the Centre for Study of Insurance Operations (CSIO) XML standards, the Aviva eDocs process automatically locates, retrieves and sends electronic policy documents directly into the broker management system, attaching digital documents to the client file without broker intervention.

The solution supports all major Canadian broker management systems including Applied Systems' TAM, Keal Technology sigXP, Zycomp Systems' PowerBroker and CSSI TBW.

Greg Somerville, Executive Vice President of Broker Distribution at Aviva commented, "This represents an important step in our ongoing efforts to improve our brokers' ease of doing business. We are now able to send electronic policy documents from Aviva directly to the broker's client file and integrate seamlessly into their workflow. This is a big win and we're very pleased to be part of the industry eDocs solution."

Tim Scurry, Chief Executive of Quindell Solutions Inc added, "eDocs is extremely important to brokers, as they can now maintain identical documents to those of the insurance carrier, received and stored in a fully automated manner. This represents just one more way Aviva is investing to improve connectivity with their channel partners, the brokers."

The North American arm of Quindell, Quindell Solutions, has delivered successful broker download solutions for over 10 years. Adding eDocs capabilities represented a natural extension to the communic8™ product and several Quindell customers are now utilising this capability. It represents recurring licenses and revenue to Quindell.

Rob Terry, Founder and Executive Chairman of Quindell Portfolio plc commented, "We have successfully implemented iter8 solutions in Canada with over 30 insurers, and 60 implementations. Examples include our work with leading brands such as Aviva to improve communication with brokers and consumers; with our portal solution, demonstrated by recent wins with Unica; and through our recent real-time Insurance Canada technology award, critical for real-time consumer traction as the Canadian market starts to adopt telematics usage and behaviour based insurance propositions. The type of information and communication platform in place by iter8 will be crucial to delivery for market participants."

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About Quindell Portfolio Plc

Quindell Portfolio Plc is a provider of sector leading expertise in Software, Consulting and Technology Enabled Outsourcing in its key markets being Insurance, Telecommunications and their Related Sectors. Quindell joined the market through Mission Capital Plc on 17 May 2011. Quindell finished 2012 with run rate revenue of more than £300 million.

Our Industry Sectors

In today's digital world the line between traditional industry sectors continues to blur, however the focus on tight service management is common to them all. We believe that excellent customer service, tight cost control and integrated supply chain management is not the prerogative of any single industry sector and with our solutions in multiple industry sectors savings of over 20% against industry norms are being delivered to the bottom line.

Our Solutions

The pressures on an organisation can come simultaneously from multiple directions including the need to add customers, increase wallet share, reduce costs and improve customer satisfaction. At Quindell we have the People, the Processes and the Supply Chains, underpinned by our sophisticated Champion and Challenger Business Process Management Technology Platform and Industry Solutions to help our customers tackle these efficiently and effectively.

With a clear understanding that having the best products and services on offer is not always enough and that getting your customers to use or adopt them is key, effective conversion lies at the core of our unique Champion and Challenger tools and techniques. Using these solutions Quindell has helped its customers achieve sales and service conversion rates ranging from 75% to 90%, way above industry norms. But life does not stand still, and complacency can kill any business, so the embedded Champion and Challenger continual improvement focus of our Learning Solutions is at the heart of all we offer. Using our industry insight and expertise, Quindell takes the holistic view of our client's challenges.

For example, when considering the Insurance industry today where 50% of the cost of an auto claim is associated with Personal Injury, including legal services, medical reporting and rehabilitation, it is clear that an organisation will not be able to achieve the levels of savings and customer satisfaction desired without addressing the injury to the driver as well as the repair of the vehicle. This is why at Quindell we have designed our insurance solutions and supply chains to address the full end to end cycle, with the ability and expertise to treat an injured party as well as repairing their vehicle. This makes Quindell a truly unique and ethically based proposition for the insurance industry today.

Our Customers

Quindell Portfolio's companies have worked with over 2000 brands from Small to Medium Enterprises and Blue-chip organisations around the globe. Today we count a number of the world's top Insurance and Telecommunications blue chip companies within our client base, as well as hundreds of customer centric organisations working in both the distribution and supply of their services.

Our award winning Business Transformational, Software, Consulting and Outsourcing Solutions are recognised as delivering significant savings and additional sales to our customers every year.

Iter8 Product Set

iter8 combines innovation in product development and delivery with a proven track record built upon insurance expertise and experience. The iter8 products communic8™, collabor8™ and regul8™ are built for P&C insurance companies to drive sustainable, profitable growth and meet both business and IT needs. Business user needs are met in the areas of distribution channel performance, agent and broker interface, and in providing overall ease of doing business - in a user-friendly, easy-to-configure environment. IT needs are met through the use of mainstream technology, cost-effective timely delivery, and proven implementation methods and practices with solutions built for long term stability, reliability and performance.

For further information, please visit www.quindell.com