Docklands Light Railway Contract Extension

SERCO GROUP PLC - Docklands Light Railway Contract Extension

PR Newswire

London, January 6

Serco awarded contract extension to continue running the Docklands LightRailway

7 January 2013

Serco Group plc (Serco), the international service company, announces that ithas secured an 18-month extension to its contract to operate, maintain andmarket the Docklands Light Railway (DLR) on behalf of Transport for London(TfL). The extension, which is valued at approximately £100 million, will runfrom April 2013 to September 2014.

Serco has been operating the DLR, the busiest light railway in the UK, undertwo consecutive contracts since 1997. Over the past fifteen years it hascarried 830 million passengers and achieved award-winning improvements inservice reliability and customer satisfaction.

The award of the contract extension comes after a particularly successful year.Serco was named `Light Rail Operator of the Year' and the DLR carried 7.2million passengers during the Olympic Games, more than double normal levels,with trains maintaining over 99% reliability. To achieve this success, a numberof significant innovations and improvements were introduced. These included newtimetables with three-car trains on all routes from January 2012; improvementsin passenger information and staffing; a new control centre at Beckton; tenbespoke timetables for the Olympics and extended services supported by 45,000extra staff hours.

On behalf of TfL, DLR Director Jonathan Fox said: "I am pleased to announce theextension of this contract and the continuation of a successful workingpartnership that has seen the DLR expand its network, increase its capacity by50 per cent and successfully meet the challenge of the Olympics, when thenetwork carried more than 100 per cent more customers than normal."

Christopher Hyman, Chief Executive of Serco Group plc, said: "We are delightedthat our performance has been recognised with this 18-month extension of theDLR contract. We have a strong track record of delivering high quality railservices in the UK and internationally, with our award-winning servicesrecognised for their high levels of performance, punctuality and passengercare. The commitment, dedication and innovation of our people have delivered anoutstanding service, particularly during the Olympics."

Ends

For further information please contact Serco:

Stuart Ford, Head of Investor Relations T +44 (0) 1256 386 227

Marcus De Ville, Head of Media Relations T +44 (0) 1256 386 226

About Serco

Serco is a FTSE 100 international service company, which combines commercialknow-how with a deep public service ethos.

Around the world, we improve essential services by managing people, processes,technology and assets more effectively. We advise policy makers, designinnovative solutions, integrate systems and - most of all - deliver to thepublic.

Serco supports governments, agencies and companies who seek a trusted partnerwith a solid track record of providing assured service excellence. Our peopleoffer operational, management and consulting expertise in the aviation, BPO,defence, education, environmental services, facilities management, health, homeaffairs, information and communications technology, knowledge services, localgovernment, science and nuclear, transport, welfare to work and the commercialsectors.

More information can be found at www.serco.com