Directorate Change

18 November 2013 Capita Board Update Capita plc (Capita) today announces that Paul Pindar will retire from Capitaand step down as Chief Executive and from the Group Board with effect from 28February 2014, after 26 years with the Company. Paul has played a key role inCapita's successful growth since joining the Company in 1987, including 22years as Managing Director and Chief Executive. Paul is leaving Capita to establish a portfolio of private equityopportunities, alongside his role as Non-Executive Chairman of IntegratedDental Holdings. He hopes to use the skills and expertise that he has gained atCapita to help small and medium sized organisations reach the next stage oftheir growth. In line with Capita's senior management succession plan, Andy Parker, theGroup's current Deputy Chief Executive and Joint COO, will succeed Paul asChief Executive from 1 March 2014. To ensure a seamless transition, Andy willstep down from his role as Joint COO from 1 January 2014, allowing him to fullyfocus on his role as Deputy Chief Executive. Dawn Marriott-Sims, currentlyExecutive Director of Capita's Workplace Services division, will be appointedto the Group Board and succeed Andy as Joint COO with effect from 1 January2014. Paul Pindar, Chief Executive, said: "I have been enormously privileged to lead the team at Capita. The Group'sgrowth and success is due to the commitment and team work of the Group Board,the senior management team and all my colleagues across Capita. After 26 yearswith the Company and approaching my 50th results presentation, I believe thatnow is the right time to hand the reins over to Andy. I will be leaving Capitawith a strong management team and in excellent financial and operational shapefor further success in 2014 and beyond. Andy will bring a wealth of experienceto his new role as Chief Executive and I wish him and the whole Capita team allthe very best in taking the Company forward." Andy Parker, Deputy Chief Executive and Joint COO, said: "I am delighted to have the opportunity to lead Capita through the next stageof its growth and development. Paul has established an exceptional team andtrack record and I look forward to working with the Board and all my colleaguesto build on this going forward. I would like to thank Paul personally for hisinvaluable guidance and support, particularly over the last 6 months in my roleas Deputy Chief Executive. I would also like to congratulate Dawn on herappointment to the Board and look forward to the undoubted energy andoperational experience that she will bring to the team." Martin Bolland, Chairman, said: "Paul has made an enormous contribution throughout his career at Capita. He hasbeen instrumental in smoothly guiding the Company through its exceptionalgrowth and performance, delivering an unbroken track record of year-on-yearearnings growth. He has inspired the best in his team with his indomitableleadership and unwavering sense of fun and good humour. Our robust successionplanning has ensured that there is a strong team in place to continuedelivering success. On behalf of the Board and the wider Group, I welcome Andyand Dawn to their new roles and extend warmest thanks to Paul for hisdedication and exceptional service to the Company. We all wish Paul well in hisfuture endeavours." ends Notes for Announcement: 1. Paul Pindar will receive no payments for salary after his retirement on 28February 2014 and no other payments in relation to his retirement. Theremaining Long Term Incentive Plans and the Co Investment Plan awards, at thedate of his retirement, will continue until their maturity, are subject to theexisting performance conditions, and will be pro rata reduced for the timeperiod post retirement. The Deferred Annual Bonus Plan matching award made in2013 will lapse. 2. There is no additional information required to be disclosed pursuant toparagraph LR9.6.13R of the Listing Rules of the Financial Conduct Authority forDawn Marriott-Sims. 3. Capita also announces today its interim management statement coveringtrading and financial progress to date in 2013. 4. Biographies: Paul Pindar: Paul joined Capita in 1987 from 3i, after advising Capita on itsmanagement buy-out and became Chief Executive in 1999. A Chartered Accountant,Paul is responsible for managing and developing Capita's business to achievethe Company's strategic objectives, and has overall responsibility for theCompany's charitable approach. In July 2012, Paul was appointed Non ExecutiveChairman of Integrated Dental Holdings, the UK's largest chain of dentalsurgeries, with a network of over 500 practices nationwide. Andy Parker: Andy joined Capita in 2001 and was appointed to the Board as jointCOO in January 2011. He was appointed Deputy Chief Executive alongside hisduties as joint COO in June 2013. Paul oversees the majority of Capita'snon-financial services operations. He is a chartered accountant and has strongoperational, commercial and financial experience. Since joining Capita he hasheld a number of senior roles across the Group, including Executive DivisionalDirector of the ICT, health & business services division and spent three yearsas Senior Divisional Finance Director. He has experience within the majority ofCapita's divisions and has been instrumental in developing our presence inadditional markets such as health, justice and the emergency services.Previously, he led the commercial function at Phoenix IT Group across bothoperations and major sales and held senior UK and international finance rolesat Misys PLC. Dawn Marriott-Sims: Dawn has been with Capita for over 13 years and since June2011 has held the position of Executive Director of Workplace Services whereshe is responsible for the strategic direction, growth and development of thedivision. Prior to this, Dawn was Managing Director of Capita Resourcing &Development, and prior to that MD of Capita's IT Resourcing, Managed Services,Internal Resourcing and Learning & Development businesses. Dawn has over 20years' experience within the employee services sector including implementationand development of major programmes and for securing and delivering services toboth public and private sectors clients. Dawn is on the main board of Institutefor Collaborative Working, a not for profit organisation. Notes to editors Capita plc is the UK's leading provider of BPO and integrated professionalsupport service solutions. With 62,000 people at more than 350 sites, including70 business centres across the UK, Europe, India and South Africa, the Groupuses its expertise, infrastructure and scale benefits to transform its clients'services, driving down costs and adding value. Capita is quoted on the LondonStock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenueof £3.3 billion. Further information on Capita plc can be found at:www.Capita.co.uk For further information: Capita plc Tel: 020 7654 2219 Shona Nichols, Corporate Communications Director Media enquiries only: Capita press office Caroline Mooney Tel: 020 7654 2152 or 020 7654 2399 (out of hours)

Email: caroline.mooney@capita.co.uk