10th Oct 2005 09:00
Ryanair Holdings PLC10 October 2005 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR SEPTEMBER 2005 Ryanair, Europe's No.1 low fares airline, today (Monday, 10th October 2005)released its customer service statistics for September 2005. Ryanair iscommitted to publishing customer service statistics each month and these confirmthat Ryanair is also No. 1 for Customer Service. €89.3% of all Ryanair's 19,144 flights during September arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004 and every week so far in 2005 •Complaints of less than 1 (0.30) complaint per 1000 passengers. •Mislaid baggage of less than 1 (0.64) mislaid bag per 1000 passengers. CUSTOMER SERVICE STATISTICS SEPTEMBER 2004 2005 On-time flights* 93.5% 89.3%Complaints per 1 000 pax 0.43 0.30Baggage complaints per 1 000 pax 0.74 0.64Complaints answered with 7 days 100% 100%*Verified by the CAA 3 months in arrears Ends: For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray ConsultantsTel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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