6th May 2005 14:30
Ryanair Holdings PLC06 May 2005 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR APRIL 2005 Ryanair, Europe's No.1 low fares airline, today (Friday, 6th May 2005) releasedits Customer Service Statistics for April 2005. Ryanair is committed topublishing Customer Service Statistics each month and these confirm that Ryanairis also No. 1 for Customer Service. €94% of all Ryanair's 18,041 flights during April arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004 and every week so far in 2005 •Complaints of less than 1 (0.39) complaint per 1000 passengers. •Mislaid baggage of less than 1 (0.59) mislaid bag per 1000 passengers. CUSTOMER SERVICE STATISTICS MARCH 2004 2005On-time flights* 94% 94%Complaints per 1 000 pax 0.83 0.59Baggage complaints per 1 000 pax 0.68 0.39Complaints answered with 7 days 100% 100%*Verified by the CAA 3 months in arrears Ends. Friday, 6th May 2005 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray ConsultantsTel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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