9th Nov 2006 16:28
Ryanair Holdings PLC09 November 2006 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR OCTOBER Ryanair, Europe's No.1 low fares airline, today (Thursday, 9th November 2006)released its customer service statistics for October. Ryanair is committed topublishing customer service statistics each month and these confirm that Ryanairis also No. 1 for Customer Service. €83% of all Ryanair's 23,000 plus flights during October arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and every week so far in 2006. •Complaints of less than 1 (0.29) complaint per 1,000 passengers. •Mislaid baggage of less than 1 (0.48) mislaid bag per 1,000 passengers. Customer Service Statistics October 2005 2006On-time flights 91% 83%*Complaints per 1 000 pax 0.27 0.29Baggage complaints per 1 000 pax 0.47 0.48Complaints answered with 7 days 99% 99% * Lower than last year's comparable because of delays at Stansted caused by thefailure of BAA Stansted to fully staff their security points during peak periods Ends. Thursday, 9th November 2006 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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