7th Dec 2006 11:00
Ryanair Holdings PLC07 December 2006 7th DECEMBER 2006 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR NOVEMBER Ryanair, Europe's No.1 low fares airline, today (Thursday, 7th December 2006)released its customer service statistics for November. Ryanair is committed topublishing customer service statistics each month which again this month confirmthat Ryanair is No. 1 for Customer Service. €90% of all Ryanair's 21,000 plus flights during November arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and every week so far in 2006 •Complaints of less than 1 (0.47) complaint per 1000 passengers. •Mislaid baggage of less than 1 (0.46) mislaid bag per 1000 passengers. On-time flights 88% 90%Complaints per 1 000 pax 0.36 0.47Baggage complaints per 1 000 pax 0.51 0.46Complaints answered with 7 days 99% 99% For further information: Peter Sherrard - Ryanair Tel: 00 353 1 812 1228 Pauline McAlester - Murray ConsultantsTel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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