12th Jun 2006 14:51
Ryanair Holdings PLC12 June 2006 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR MAY 2006 Ryanair, Europe's No.1 low fares airline, today (Monday, 12th June 2006)released its Customer Service Statistics for May 2006. Ryanair is committed topublishing customer service statistics each month and these confirm that Ryanairis also No. 1 for Customer Service. €87% of all Ryanair's 23,000 plus flights during May arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and every week so far in 2006. •Complaints of less than 1 (0.49) complaint per 1000 passengers. •Mislaid baggage of less than 1 (0.39) mislaid bag per 1000 passengers. CUSTOMER SERVICE STATISTICS MAY 2005 2006On-time flights 91% 87*%Complaints per 1 000 pax 0.39 0.49Baggage complaints per 1 000 pax 0.52 0.39Complaints answered with 7 days 99% 99.7% * Lower than last year's comparable because of congestion caused by constructionwork in Dublin Airport. Ends. Monday, 12th June 2006 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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