8th Feb 2005 10:00
Ryanair Holdings PLC08 February 2005 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2005 Ryanair, Europe's No.1 low fares airline, today (Tuesday, 8th February 2005)released its customer service statistics for January 2005. Ryanair is committedto publishing customer service statistics each month and these confirm thatRyanair is also No. 1 for Customer Service. €93% of all Ryanair's 15,391 flights during January arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004 and every week so far in 2005 •Complaints of less than 1 (0.51) complaint per 1,000 passengers. •Mislaid baggage of less than 1 (0.69) mislaid bag per 1,000 passengers. CUSTOMER SERVICE STATISTICS JANUARY 2004 2005 On-time flights* 92% 93% Complaints per 1 000 pax 0.76 0.51 Baggage complaints per 1 000 pax 1.20 0.69 Complaints answered with 7 days 100% 99% *Verified by the CAA 3 months in arrears Ends: Tuesday, 8th February 2005 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 Ryanair monthly statistics compared with the Association of European Airlinesfollows: Ryanair Monthly Statistics - Compared with Association of European AirlinesThe recently published on time statistics by the Association of EuropeanAirlines for the month December 04 again prove that Ryanair is the No.1 on-timemajor airline in Europe again. Ryanair No. 1 on time major airline in Europe Airline Ranking %Ryanair 1 90.2Austrian 2 82.7SAS 3 82.4Alitalia 4 81.6Lufthansa 5 79.2Easyjet 6 79.0Air France 7 75.7British Airways 8 73.8 % Flights arriving within 15 minutes of scheduled time Major airlines for fewest lost bags* Airline Ranking Baggage Lost Per 1000 Passengers Ryanair 1 0.39SAS 2 9.9Alitalia 3 13.9Air France 4 16.5Lufthansa 5 17.7Austrian 6 18.0British Airways 7 20.5EasyJet Refuse to Publish Major airline for fewest cancellations* Airline Ranking % flights completed Ryanair 1 99.1Austrian 2 99.0Alitalia 3 98.9Lufthansa 4 98.7SAS 5 98.7British Airways 6 98.5Air France 7 96.2Easyjet Refuse to Publish *Source: Ryanair monthly statistics compared to Association of European Airlines- December 04 Punctuality statisticsverified by the CAA 3 months in arrears This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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