7th Mar 2005 10:00
Ryanair Holdings PLC07 March 2005 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR FEBRUARY 2005 Ryanair, Europe's No.1 low fares airline, today (Monday, 7th March 2005)released its customer service statistics for February 2005. Ryanair is committedto publishing customer service statistics each month and these confirm thatRyanair is also No. 1 for Customer Service. €88% of all Ryanair's 14,920 flights during January arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004 and every week so far in 2005 •Complaints of less than 1 (0.50) complaint per 1000 passengers. •Mislaid baggage of less than 1 (0.50) mislaid bag per 1000 passengers. CUSTOMER SERVICE STATISTICS FEBRUARY 2004 2005 On-time flights* 92% 88% Complaints per 1 000 pax 0.45 0.50 Baggage complaints per 1 000 pax 0.63 0.50 Complaints answered with 7 days 100% 99% *Verified by the CAA 3 months in arrears Ends: Monday, 7th March 2005 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray ConsultantsTel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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