6th Jan 2005 10:08
Ryanair Holdings PLC06 January 2005 RYANAIR ANNOUNCES CUSTOMER SERVICE STATISTICS FOR DECEMBER 2004 Ryanair, Europe's No. 1 low fares airline today (Thursday, 6th January 2005)released its customer service statistics for December 2004. Ryanair is committedto publishing customer service statistics each month and these confirm thatRyanair is Europe's No.1 airline for customer service. • 90% of all Ryanair's 15,439 flights during December arrived on time. • Ryanair is the No.1 on-time airline beating Easyjet every week in 2004 • Complaints of less than 1(0.26) complaint per 1000 passengers. • Mislaid baggage of less than 1(0.39) mislaid bag per 1000 passengers. Ryanair Passenger Statistics December 2003 2004On-time Flights 85% 90.25%Complaints (per 1,000 passengers carried) 0.50 0.26Baggage complaints (per 1,000 passengers carried) 0.63 0.39Complaints answered within 7 days 100% 100% ENDS: Thursday, 6th January 2005. For further information: Peter Sherrard; Ryanair Pauline Mc Alester: Murray ConsultantsTel: +353 1 8121 228 Tel: +353 1 4980300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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