23rd Mar 2007 10:00
Ryanair Holdings PLC23 March 2007 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR FEBRUARY 2007 Ryanair, Europe's No. 1 low fares airline, today (Friday, 23rd March 2007)released its customer service statistics for February 2007. Ryanair is committedto publishing its customer service statistics each month which again this monthconfirm that Ryanair is No. 1 for Customer Service. €86% of all Ryanair's 22,000 plus flights during February arrived on time. •Ryanair is the No. 1 on-time airline beating Easyjet every week in 2003, 2004, 2005, 2006 and so far in 2007. •Complaints of less than 1 (0.57) complaint per 1,000 passengers. •Mislaid baggage of less than 1 (0.40) mislaid bag per 1,000 passengers. CUSTOMER SERVICE STATISTICS FEBRUARY 2006 2007 On-time flights 88% 86%Complaints per 1,000 pax 0.92 0.57Baggage complaints per 1,000 pax 0.41 0.40Complaints answered with 7 days 99% 99% Ends. Friday, 23rd March 2007 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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