14th Feb 2006 10:59
Ryanair Holdings PLC14 February 2006 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR JANUARY 2006 Ryanair, Europe's No.1 low fares airline, today (Tuesday, 14th February 2006)released its customer service statistics for January 2006. Ryanair is committedto publishing customer service statistics each month which again this monthconfirm that Ryanair is No. 1 for Customer Service. • 89% of all Ryanair's 18,384 flights during January arrived on time. • Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and so far in 2006 • Complaints of less than 1 (0.32) complaint per 1000 passengers. • Mislaid baggage of less than 1 (0.80) mislaid bag per 1000 passengers. CUSTOMER SERVICE STATISTICS JANUARY 2005 2006On-time flights 93% 89%Complaints per 1 000 pax 0.51 0.32Baggage complaints per 1 000 pax 0.69 0.80Complaints answered with 7 days 99% 100% Ends. Tuesday, 14th February 2006 For further information: Peter Sherrard - Ryanair Pauline McAlester - Murray Consultants Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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