16th Jan 2007 14:00
Ryanair Holdings PLC16 January 2007 Strictly Embargoed for release on the Stock Exchanges / Scheduled for 2.00pm - 16/1/07 RYANAIR'S CUSTOMER SERVICE STATISTICS FOR DECEMBER 2006 Ryanair, Europe's No.1 low fares airline, today (Tuesday, 16th January 2007)released its customer service statistics for December 2006. Ryanair is committedto publishing customer service statistics each month which again this monthconfirm that Ryanair is No. 1 for Customer Service. €80% of all Ryanair's 22,000 plus flights during December arrived on time. •Ryanair is the No.1 on-time airline beating Easyjet every week in 2003, 2004, 2005 and 2006. •Complaints of less than 1 (0.2) complaint per 1,000 passengers. •Mislaid baggage of less than 1 (0.29) mislaid bag per 1,000 passengers. CUSTOMER SERVICE STATISTICS DECEMBER 2005 2006 On-time flights 84% 80%Complaints per 1,000 pax 0.13 0.20Baggage complaints per 1,000 pax 0.40 0.29Complaints answered with 7 days 99% 99% Ends. Tuesday, 16th January 2007 For further information: Peter Sherrard - Ryanair Tel: 00 353 1 812 1228 Pauline McAlester - Murray ConsultantsTel: 00 353 1 4980 300 This information is provided by RNS The company news service from the London Stock ExchangeRelated Shares:
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