3rd Oct 2017 15:00
15h00 3rd October 2017
After six successful years at Heathrow, Chief Operating Officer, Normand Boivin has chosen to leave the business for personal reasons.
Since joining Heathrow in 2011, Boivin has led step changes in the way the airport operates and transformed the resilience of its operation. Before he joined Heathrow as COO, Boivin was on the panel which recommended the opening of a central operations centre to improve the airport's resilience and since joining Heathrow, has made that a reality. The operations centre's collaborative approach to the management of the airport combined with Boivin's focus on passenger satisfaction has played a significant part in Heathrow's position as one of the world's top 10 airports.
While the Board commences the process to select a new COO, Derek Provan will step into the role of Interim Chief Operating Officer, effective immediately.
With 20 years of experience in aviation, Derek joined Heathrow from Aberdeen Airport where he was Managing Director. He has held various senior operational roles, most latterly as Director, Future Heathrow.
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