30th Jun 2005 14:03
Serco Chosen By IBM To Implement Bradford Council's IT As Part Of MajorBusiness Transformation ProgrammeSerco Group plc ("Serco") today announced that it has been chosen by IBM assub-contractor to implement Bradford Council's IT platforms and services. IBMhas been selected by Bradford Council to deliver a ten-year businesstransformation programme, with a total contract value to IBM of ‚£158 million.As part of the agreement with IBM, Serco Solutions, which was known as ITNETprior to its acquisition by Serco earlier this year, will manage key ITservices including helpdesk support, network management, desktop services, ICTasset management, server management and voice systems.Under an innovative employment model Bradford Council IT personnel may eithertransfer to Serco under TUPE or alternatively, remain employed by the Councilwith the choice to be seconded to Serco, and the option to transfer employmentto Serco at a later time.IBM will provide its consulting expertise to design and manage transformationof selected Council business management and process systems and to deliverimproved front-line customer services. Projects will include new systems andprocesses for finance, HR, payroll, procurement, revenues, benefits and thecustomer contact centre, supported by extensive change management and trainingexpertise.The programme will deliver efficiencies to Bradford Council, whilesimultaneously improving services to the people of Bradford district, who willbenefit from greater choice and improved access to services through newchannels.Christopher Hyman, Chief Executive of Serco Group commented: "We are delightedto have won this contract with IBM. Together with Bradford Council we willimprove services by making them more accessible, higher quality and moreefficient. Serco has a good relationship with BradfordCouncil through the education services we provide there, and we are glad to beable to build on it with this important service."EndsNotes to editorsSerco is a leading international service company, operating in a diverse rangeof sectors, including IT services, education, local government, transport,science, health, justice and defence. More information can be found at www.serco.com.In February 2005 Serco acquired ITNET, a leading IT, business consulting andbusiness process outsourcing company. ITNET was rebranded Serco Solutions inMay 2005.For further information please contact:Serco Group plc: +44 (0)1256 745 900Graham Capper, Head of Media and Public RelationsRichard Hollins, Head of Investor RelationsENDSERCO GROUP PLCRelated Shares:
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